Subject: Re: Job | Project ,Manager remote screening
From: Shipra Kumari <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 16:56:59 +0530

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Job Title
Job | Project ,Manager remote screening

203 Applicants

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Shipra Kumari
Senior Operations Leader, offering 5 years Led, supervised and guided multiple customer experience teams, implementing short/long terms plans Skilled in designing and implementing processes for customer service and operations verticals, business policies & procedures right from scratch Stabilizing processes & ensuring smooth commencement of operations Excellence in providing training and taking initiatives to increase knowledge and subsequent team productivity Excellence in taking initiatives to increase knowledge and subsequent team productivity; adhering to the SLAs & ensuring cost-effective operations Acting as an Escalation Point to drive resolutionin a timely manner; resolving PAN India Customer Complaints & Escalations received from Regulatory & Senior Management Driving organizational and cultural change to implement customer experience & facilitate profitable growth by cultivating customer advocacy Leading concentrated efforts for enhancing process efficiency as

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Reject

Current Designation Team Leader Operations
Current Company Altruist Technologies
Notice Period 15 Days or less
Previous Designation Team Leader
Previous Company Hinduja Global Solutions

Contact Details
Mobile:

Exp
5 Yrs 5 M

CTC

Location

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Preferred Location: Noida, Delhi, Delhi / NCR
Education
B.Tech/B.E.
Saint Longowal Institute of Engineering and Technology
Key Skills
Team Leader, Operations Management, Customer Service Management, Customer Satisfaction, Process Management, Quality Management, Data Analysis, customer satisfaction, complaint management, Escalations Management, Customer Support

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Reject

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