Subject: Re: Job | Project ,Manager remote screening
From: Sidharth Swarnakar <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 20:05:33 +0530

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Job Title
Job | Project ,Manager remote screening

27 Applicants

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Sidharth Swarnakar
Currently working with GIF Technologies,As an Associate Team Leader, GIF works for Educational ERP, it's an in-house software company for Global indian international Schools, headquartered in Singapore, prior worked with Excellon software .as A.TL consultant.It develops a DMS software that helps India's top automotive companies ,which is for managing sales, procurement,inventory management & service for Bajaj auto Limited domestic and international.For GIF My role is to do configurations, troubleshooting, issue handling and maintaining the log for same. Updating records in system and on email.Sending reports to client.Strict adherence to service level agreement. Team handling, implementation, Data Analysis and reporting. Delivery compliance audit through quality check. Team huddle, Team mentoring. Documentation, Training and development of agents who are downline. Client communication, Attrition and Shrinkage tracking.Handled Domestic and international clients.

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Current Designation Associate Team Leader
Current Company GIF TECHNOLOGIES PVT LTD.
Notice Period 2 Months
Previous Designation Sr. Process executive
Previous Company Infosys BPO Limited pun

Contact Details
Mobile:

Exp
8 Yrs

CTC

Location

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Preferred Location: Nagpur
Education
B.B.A/ B.M.S
Nagpur University
Key Skills
Convincing communication, skilled in handling computer, quick learner believe in quick implementation of ideas, Team Management, Reporting, Workforce Management, Rostering, Call Quality, Scheduling, Rescheduling, Customer Service, BPO, Capacity Planning

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