Subject: Re: Job | Tech Support Remote Screening
From: Kaushiki Yadav <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 13:55:57 +0530

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Job Title
Job | Tech Support Remote Screening

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Kaushiki Yadav
Responsibilities >Supporting users with effective and instant resolutions for their software, proxies, internet/intranet connectivity (VPN, Direct Access, Contingency), other PCs issues,considering the severity of the issues and a great user experience. > Maintaining the first call resolution and average handling time. >Dealing with the hardware faults of machines and assigning the cases to team for engineer visit. >Command on problem solving techniques under teams, outlook and drivers and various pc drivers for audio, network and other issues. team for engineer visit >Proficient user of NG Auto Fix and CRM Bridge for assigning cases and fetching ordergateway details . >Handle application and server issues via remote assist through support center and teams > Allocate tickets to the dedicated team and follow up till the resolution.

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Current Designation Associate Engineer
Current Company BT Group
Notice Period Currenlty serving notice period
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
1 Yr 3 M

CTC

Location

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Preferred Location: Delhi, Gurgaon, Noida
Education
B.Tech/B.E.
Uttar Pradesh Technical University (UPTU)
Key Skills
networking, hardware, ccna, Computer Networking, Technical Support, C, Java

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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