Subject: Re: Job | Tech Support Remote Screening
From: Devendra Dubey <[email-masked]>
To: [email-masked]
Date: Mon, 8 Feb 2021 18:34:33 +0530

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Job Title
Job | Tech Support Remote Screening

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Devendra Dubey
Presently working in a Prompt Personnel Consultancy Services Pvt. Ltd client Tata Communication Transformation Services Ltd. Raipur as a O&M Engineer on Bharatnet Project from 27th August to till now. 1. Prepare Daily, Monthly & Quarterly SLA & various NOC report. 2. Provide support on troubleshooting. 3. Manage agreements for SLA and AMC with customers. 4. Install & configure Routers of Cisco 5. Check & maintain MPLS link connectivity. 6. Manage & Proactive monitoring WAN & DC connectivity through NMS. 7. Analysis alert & log of devices in NMS for generating proper ticket & sort out issue for faster restoration. 8. Handle PRI lines of clients, line troubleshooting and bandwidth checking. 9. Work for ensuring maximum network uptime for clients. 10. Handle Incident tool (Trouble Ticket System) for ticket flow.

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Current Designation NOC Engineer
Current Company Prompt Personnel Consultancy Services
Notice Period 1 Months
Previous Designation O&M Engineer
Previous Company Prompt Personnel Consultancy Services Pvt. Ltd.

Contact Details
Mobile:

Exp
3 Yrs 6 M

CTC

Location

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Preferred Location: Jabalpur, Gurgaon, Delhi
Education
B.Tech/B.E.
Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV), Bhopal
Key Skills
network support engineer, NOC Operations, Networking

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