Subject: Re: Job | Tech Support Remote Screening
From: PRANTIKA KHAN <[email-masked]>
To: [email-masked]
Date: Mon, 8 Feb 2021 13:34:25 +0530

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Job Title
Job | Tech Support Remote Screening

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PRANTIKA KHAN
IT Support L1 professional with over 2 years of experience in Technical Assistance, Technical Training Network Management & Maintenance and Process Development. Managed operations, rendered technical support in L1 System Administration, L1 Network & LAN Administration. Gained expensive exposure to Infrastructure Management, Configuration and Maintenance of Systems. Rendered support to clients on various hardware and software issues and assigned a Engineer for the same. Rich experience in mapping clients/ stakeholders requirements and troubleshooting for complex information systems management. Enhanced the operations for System slowness issues and performance issues; played a key role in streamlining the end-to-end operations. Acted as Escalation SPOC to resolve critical issues of the team members; excellent communication and interpersonal skills with proven capabilities in resolving complex networking, hardware and software related issues

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Current Designation Vocational Trainer- (Field Technician- Computing & Peripheral)
Current Company Brainware Consultancy
Notice Period 1 Months
Previous Designation Instructor- Electronics Mechanics
Previous Company Udaynarayanpur Govt. I.T.I College

Contact Details
Mobile:

Exp
2 Yrs 5 M

CTC

Location

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Preferred Location: Bengaluru / Bangalore, Hyderabad, Kolkata
Education
B.Tech/B.E.
Mallabhum Institute of Technology, Bishnupur
Key Skills
Vocational Trainer, Customer Support Engineer/Technician, Technical Support, Process Analysis, IT Infrastructure Management, Incident Management, System Administration, Client Engagement, Hardware Configuration, Hardware Installation, Ethernet, LAN, WAN.

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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