Subject: Re: Job | Tech Support Remote Screening
From: Surendra Kumar <[email-masked]>
To: [email-masked]
Date: Sun, 7 Feb 2021 21:27:45 +0530

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Job Title
Job | Tech Support Remote Screening

9557 Applicants

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Surendra Kumar
Service delivery Team Leader 1-Published the daily Dashboard 2- Assign the call to eng. and followup with eng and team. 3-Maintain the SLA (Service Lavel Aggriment) & TAT. 4-Maintain the eng. productivity. 5-Help to reduce the CE pending. 6-Reduce the Customer Escalation and confirmation with Customers. 7-Maintain the Escalated Customer and prime customers 8-Monitor and maintain Project Performance and Asset Inventory and Calls records with spare management. 9-Work with the Problem Management functions to investigate root cause of failure and make sure preventative actions detailed in failure reports are completed. 10-Follow up SCM for spare and Field with CE & maintain the productivity of CE weakly review of team. 11-Ordered the hardware & peripherals after diagnose the issue by customer support engineer. 12-Maintain and update all record i.e. engineer movement, Shift Plan, attendance, asset inventory, PO, vendor visitor record, daily work check list, calls record, Re-view ordered.

Shortlist

Reject

Current Designation Executive
Current Company CCS Computers
Notice Period 15 Days or less
Previous Designation Team Leader
Previous Company CCS Computers Pvt. Ltd.

Contact Details
Mobile:

Exp
5 Yrs

CTC

Location

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Preferred Location: Delhi / NCR
Education
MCA
Uttar Pradesh Technical University (UPTU)
BCA
Ch Charan Singh University (CCSU), Meerut
Key Skills
Good knowledge of MS Excel, know the ITIL work flow, able to handle the team

Shortlist

Reject

You can call us at 1800 102 5558 and mail us at  [email-masked]

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