Subject: Re: Job | Tech Support Remote Screening
From: Rajeef Shaeb K <[email-masked]>
To: [email-masked]
Date: Sat, 6 Feb 2021 05:37:28 +0530

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Job Title
Job | Tech Support Remote Screening

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Rajeef Shaeb K
Objective To pursue a professionally satisfying growth and challenging career. Seeking a quality environment where my knowledge can be shared and enriched for the growth of the organization and self. SYNOPSIS Possessing 5.5 years of vast experience in the field of technical support where Planning, Implementation, Administration and troubleshooting are involved with multiple platforms of applications and OS viz. , Windows XP, Windows 7, Windows 8, and Windows 8. 1. Work Experience 1 From JULY 2014 to MAY 2017 Hinduja Global Solutions Role: L2 Application Support Responsibilities: Installation and integration of software and maintenance of the application. Handling escalated calls and providing level 1 and level 2 Technical Support to end-users. Co-ordination with the L3 Engineers, vendors at other client sites for escalation. Conduct Remote sessions on Client systems to troubleshoot scenarios and ensure ideal functioning of the In-store app. Provide information to the concerned departm

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Current Designation L2 Technical Support Engineer
Current Company Cognizant Technology Solutions India Ltd
Notice Period 15 Days or less
Previous Designation Technical Support Engineer
Previous Company Cognizant Technology Solutions India Ltd

Contact Details
Mobile:

Exp
5 Yrs 6 M

CTC

Location

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Preferred Location: Bengaluru / Bangalore, Chennai, Hyderabad
Education
B.Com
Dravidian University, Kuppam
Key Skills
Technical Support, Software Support, Desktop Support

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