Subject: Re: Job | Tech Support Remote Screening
From: Pushpendra Kumar <[email-masked]>
To: [email-masked]
Date: Fri, 5 Feb 2021 14:49:06 +0530

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Job Title
Job | Tech Support Remote Screening

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Pushpendra Kumar
Having 3.9 Years of experience in the IT industry as a System Engineer/Desktop Support Engineer. Provide Software, Hardware support, as well as operating system loads and organizational. Responsible to create a user in the active directory, creating OU and user in OU, Creating Group Policy is given rights to the user. Troubleshooting virus related issues and installing antivirus, installing and troubleshooting operating system (WIN 7,8 & 10) Configuring Microsoft Outlook for users and troubleshooting Mail problem.Installation and troubleshooting of different client applications software's. Providing remote support to user through WEB EX section . Regular monitoring of ticketing tools Service Now, BMC Remedy, and ESR ticket logged by customer & closing within the TAT. Manage service requests, software installation, new computer setups, upgrades, etc.

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Current Designation System Engineer
Current Company Accenture Delivery Centers
Notice Period 15 Days or less
Previous Designation Desktop Support Engineer L2
Previous Company Genpact

Contact Details
Mobile:

Exp
3 Yrs 9 M

CTC

Location

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Preferred Location: Delhi / NCR, Noida, Gurgaon
Education
NA
Post Graduation Institute Not Mentioned
B.Tech/B.E.
Uttar Pradesh Technical University (UPTU)
Key Skills
MS Outlook, Hardware, Desktop Engineering, Software Installation, Computer Assembling, Windows Installation, Desktop Administration, Outlook Express, System Administration, System Installation, Domain Registration, System Troubleshooting

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