Subject: Re: Job | Tech Support Remote Screening
From: Sandeep Kumar <[email-masked]>
To: [email-masked]
Date: Thu, 4 Feb 2021 21:23:02 +0530

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Job Title
Job | Tech Support Remote Screening

9229 Applicants

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Sandeep Kumar
Worked as an IT-Helpdesk Engineer Remotely/ Field/Customer sites. Receiving, logging and managing calls from internal staff via telephone and email. Also co-ordinating with other vendors. Act as a single point of contact for phone calls and emails from clients/users, resolving IT issues and queries, Providing technical support Remotely through SCCM, VNC & other RDP tools; etc. Loging calls/tickets in the ITSM Tool. Escalating unresolved calls to the higher level support team. Maintain a high degree of customer service support for all queries and adhere to all service management principles. ITSM Ticketing Tools like Unidesk & E-helpline experience. Key Skills:- * User Account Creation,Resetting user profile, Unlocking Locked Account, Resetting Password in Active Directory. * Installing & configuring new Desktops & Laptops for clients including hardware & software configuration. * Managing OS issue like formatting & upgrading. * Managing Printers Shared as well as network printer. etc

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Reject

Current Designation IT Executive
Current Company UFS Digital Ltd.
Notice Period 1 Months
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
5 Yrs 4 M

CTC

Location

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Preferred Location: Kanpur, Lucknow, Bareilly
Education
M.Com
Mahatma Jyotiba Phule Rohilkhand University (MJPRS)
B.Com
Mahatma Jyotiba Phule Rohilkhand University (MJPRS)
Key Skills
Work @ IT Service Desk/Helpdesk, Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries, Receiving, logging and managing calls from internal staff via telephone and email, Ticketing Tools Knowledge. Etc

Shortlist

Reject

You can call us at 1800 102 5558 and mail us at  [email-masked]

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