Subject: Re: Job | Tech Support Remote Screening
From: Vijay Gaikwad <[email-masked]>
To: [email-masked]
Date: Wed, 3 Feb 2021 15:00:12 +0530

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Job Title
Job | Tech Support Remote Screening

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Vijay Gaikwad
Having 6+ year's of total experience in IT support Environment. Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Daily administration and support of Salesforce CRM tool, including Smart-sheet configuration updates, sharing and update rules, profiles, roles, modification in custom & standard objects, fields, record types, page layouts, complex workflow rules, Process Builder, Visual-force, Workflow reports/dashboards and validation rules. Involved in user management like user creation, modification, deletion. Reporting Dashboard (Daily Reports, Weekly Reports and Monthly Reports) Team player with good organizational & interpersonal communication skills. Functional escalation and tracking updates from 3rd party vendors.

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Current Designation Technical Specialist
Current Company Infosys
Notice Period 2 Months
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
6 Yrs

CTC

Location

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Preferred Location: Pune
Education
B.Com
Arts,commerce and D.Ed. College Vadgaon Maval Pune , Maharashtra
Key Skills
windows server administration, active directory administration, vmware, cloud computing, network monitoring, incident management, dashboards, sap support, smartsheet, webex, skype, customer support, application support, salesforce crm, sccm, ITIL Process, VMware

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