Subject: Re: Job | Tech Support Remote Screening
From: VEMPADAPU VENKATARAMANA <[email-masked]>
To: [email-masked]
Date: Wed, 3 Feb 2021 14:03:04 +0530

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Job Title
Job | Tech Support Remote Screening

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VEMPADAPU VENKATARAMANA
• Over 5 Years of IT experience that includes managing Administration activities in ITSM. • Support provided for various tools which and some internal applications • Created Knowledge base for Daily operations • Worked on data extraction from various tools • Very good Knowledge of ITSM Suite and ITIL framework. This includes all or any of these modules (Change Management, Incident Management, Problem management, SRM, SLM) applications • Co-ordination with clients and vendor – For any production/sub-production instance related issues/ queries based on Remedy AR System as well as integrations with external applications. • Major experience in Remedy Administration and Support. • Good knowledge of all the task of L1 and L2. • Adhering towards SLA • Proficient problem-solver and a quick learner • Motivated achiever in applying technology to business settings • Creativity and Team work • Good analytical, logical and reasoning skills • Willingness to learn and team facilitator

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Current Designation Desktop Support Engineer
Current Company Andhra Pradesh State Road Transport Corporation
Notice Period 15 Days or less
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
4 Yrs 10 M

CTC

Location

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Preferred Location: Bengaluru / Bangalore
Education
B.Sc
Andhra University
Key Skills
Customer Service, Calling, Domestic BPO, Voice Process, Outbound Process, ITIL Practitioner, Desktop Support

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Reject

You can call us at 1800 102 5558 and mail us at  [email-masked]

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