Subject: Re: Job | Tech Support Remote Screening
From: Digvijay Pundir <[email-masked]>
To: [email-masked]
Date: Sat, 30 Jan 2021 20:02:08 +0530

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Job Title
Job | Tech Support Remote Screening

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Digvijay Pundir
• Act as the primary contact to handle critical incidents and VIP services tickets, and promptly escalate user problems and complaints to Senior IT management. • Initiate bridge call, drive communication and team to ensure uptime of infrastructure with in service levels .coordinate with multiple teams to get the issue resolved within SLA. Work with right resource to resolve an issue & make sure the issue is resolved and the client is updated. • Proper tracking of P1,P2,P3 tickets and Ensure that the incident management process is followed and that incident records accurately reflect actions taken to restore service. • Responsible to perform reactive problem management process by creating problem ticket for P1& P2 incidents. • Manage incident management bridge calls with support teams, on-call support application teams and management. • Responsible to maintain Problem tracker which consists of all problem ticket raised and also identify known error and also maintain Known Error Database

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Current Designation Incident and Problem coordinator
Current Company Motherson Sumi Systems
Notice Period 3 Months
Previous Designation Help Desk Executive
Previous Company vayam technologies pvt ltd

Contact Details
Mobile:

Exp
5 Yrs 1 M

CTC

Location

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Preferred Location: Delhi / NCR, Noida, Gurgaon
Education
B.Tech/B.E.
Kurukshetra University
Key Skills
incident management, problem management, itil, Help Desk Operations, Service Desk

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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