Subject: Re: Job | Tech Support Remote Screening
From: Mona Sharma <[email-masked]>
To: [email-masked]
Date: Sat, 30 Jan 2021 19:17:43 +0530

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Job Title
Job | Tech Support Remote Screening

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Mona Sharma
1.Managing the Multiples projects related to the Manage Printer Services. 2.Prepare the MPR PPT as per the clients Requirement. 3.Manage Monthly billings for supported customers. 4.Monthly & Fortnightly visits on client sites for their Feedback & Their concerns. 5.Monitoring the supported printers for all the clients through XDA & work accordingly. 6.Create Printer wise analysis Data Weekly basis based on consumables & spares. 7.Ticket management 8.Logging tickets in tool as per the incidents or requests. 9.Prioritize the incidents & Monitor in tool for open incidents. 10.Continually identify areas of improvements in call management by analyzing the database. 11.Respond back to Client inquiries via. Emails or calls. 12.Appropriate routing and escalation of tickets based on their priorities. 13.Follow up with technical team towards the closure of tickets. 14.Track cases until closure and update the status to users. 15.vendor coordination. 16.Maintaining the dashboard.

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Reject

Current Designation Service Desk Executive
Current Company Team Computers
Notice Period Currenlty serving notice period
Previous Designation Service Desk Executive L2
Previous Company Team Computers

Contact Details
Mobile:

Exp
5 Yrs 7 M

CTC

Location

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Preferred Location: Noida, Delhi / NCR
Education
B.A
Ruhail Khand University
Key Skills
incident management, sla management, ticketing tools, itil, service desk, service request management, printer support, printer troubleshooting, installation, mps, billing, VLOOKUP, Excel, Powerpoint, MIS

Shortlist

Reject

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