Subject: Re: Job | Tech Support Remote Screening
From: S SRINIVASAN <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 16:26:29 +0530

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Job Title
Job | Tech Support Remote Screening

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S SRINIVASAN
Providing end-to-end support . Right from creation of tickets to the resolution. - Voice Operations/Services provided to the Commercial customers are Hosted PBX, Local Phone Services, SIP Trunking and PRI, Audio Conferencing etc. - Good knowledge of Telecom Voice protocols - SIP / SS7 etc. - Ability to understand the SIP/SS7 protocol traces/ladder diagrams from Empirix or knowledge of any other tool will be an added advantage. - Proactive Alarm Monitoring of all the network entities – Routers, Switches, NGN network – Soft Switch / Media Gateways, SBCs, Tx Equipments, Cisco ONS, E1/T1 etc. - Maintenance & Operations of Dialogic NGN, Sansay & Acme/Oracle SBCs, Cisco ONS etc. - Work with vendors / carriers on T1 / T3 TDM circuits. Head-to-Head testing on transport layer. - Works as an escalation team to support other teams for any call issues by investigating using SIP/SS7 traces, CDRs and raw switch traces. Vendor issues viz. ASR, ACD, PDD, Dead Air ,codec mismatch, FAS, etc

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Current Designation VOIP Engineer
Current Company Sify Technologies
Notice Period 1 Months
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
2 Yrs 6 M

CTC

Location

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Preferred Location: Chennai, Bengaluru / Bangalore, Delhi
Education
CS
MADRAS
B.Sc
Madras University
Key Skills
Communication, Teamwork, Leadership, Hard work and dedication, Troubleshooting Skills, CCNA, Routing, Switch Configuration, Router Configurat, VOIP, SMS

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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