Subject: Re: Job | Tech Support Remote Screening
From: Sunil Kumar <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 20:00:11 +0530

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Job Title
Job | Tech Support Remote Screening

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Sunil Kumar
Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals

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Current Designation IT Support Engineer
Current Company Net Access
Notice Period 1 Months
Previous Designation Customer Support Engineer
Previous Company Kaizen It Services

Contact Details
Mobile:

Exp
5 Yrs 5 M

CTC

Location

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Preferred Location: Delhi, Gurgaon, Delhi / NCR
Education
no
Post Graduation Institute Not Mentioned
Diploma
Jetking Computer Hardware and Network Institute, Delhi
Key Skills
hardware networking, desktop support, remote support, software troubleshooting, vpn configuration, outlook configuration, lan configuration, network printer installation, software installation, windows installation, data recovery, backup, restore, lotus notes

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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