Subject: Re: Job | Tech Support Remote Screening
From: Yogesh Kumar <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 13:58:19 +0530

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Job Title
Job | Tech Support Remote Screening

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Yogesh Kumar
I worked for wrong deduction, Incorrect and duplicate deduction of customer at toll plaza from Fastag wallet. I was handling all dispute like Debit Adjustment, Chargeback, Re-presentment, Pre-Arbitration and Good Faith. Daily work assigned to the team and audit there work on daily basis. Maintain all Issuer bank data in tracker on daily basis. Coordinate with all the other banks for wrong deduction of customers at toll plaza. Chargeback and Good faith raised on EGCS portal for duplicate and wrong deduction amount. Customer complaints resolve on salesforce. Make Manual Credit and Debit report send to finance team on weekly basis. Agent pendency and overall pendency report published three times in a day. Social media cases and Escalation departments cases handling.

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Current Designation Senior Executive
Current Company Halanx Homes Technology
Notice Period 15 Days or less
Previous Designation WFM Executive
Previous Company Ericsson India private limited

Contact Details
Mobile:

Exp
5 Yrs 4 M

CTC

Location

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Preferred Location: Delhi, Noida, Delhi / NCR
Education
Diploma
DPG POLYTECHNIC INSTITUTE GURGAON
Key Skills
VLOOKUP, Pivot Table, Email, Excel, Advanced Excel, MIS Reporting, Data Analysis, Concatenate, Conditional Formatting, team leading, customer support operations, Knowledge of salesforce online Pannal, Using of Efkon panal and EGCS, Customer Service, Team Handling

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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