Subject: Re: Job | Tech Support Remote Screening
From: Ankit sahu <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 23:35:55 +0530

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Job Title
Job | Tech Support Remote Screening

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Ankit sahu
Managing and training Team members effectively on latest updates and issues. Troubleshooting the repeated issues and prepare plan of action. Fine tuning of existing alerts to reduce false positives or to remove incorrect alerts. Improve existing documentation Improving Service ticket queues for allocation to right support team. Automation of manual processes wherever possible. Daily health check of storage and backup systems as per the Systems Health-check process Identify incidents and problems and resolved. Initiate hardware replacement activity as needed Reboot hardware as per a provided procedure Kick off RFP and Technical documentation. Project transitions and acquire stable state. Weekly, Monthly reporting for Client and Management and propagate same to the Team. Responsible for point of contact for incidents, alerts and events. Maintain multiple ticket queues including tracking and executing support and escalated tickets. Serving as L1 and involved with L3 Citrix infrastructure

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Current Designation IT Executive
Current Company Power Mech Projects
Notice Period 15 Days or less
Previous Designation Sr. Hardware & Networking Engineer
Previous Company NSB Bpo Solutions

Contact Details
Mobile:

Exp
7 Yrs

CTC

Location

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Preferred Location: Indore, Ujjain, Bhopal
Education
BCA
Barkatullah University, Bhopal
BCA
Barkatullah University
Key Skills
windows, lan troubleshooting, windows system administration, linux, mac os, hardware networking, remote support, antivirus, antivirus server, prtg, solarwinds, backup, jira, Avaya, MS Outlook, Superb skills in: Windows Server 2008R2 Linux Ubuntu Linux mint deepi

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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