Subject: Re: Job | Tech Support Remote Screening
From: Zeeshan Mohammad <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 21:34:01 +0530

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Job Title
Job | Tech Support Remote Screening

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Zeeshan Mohammad
? Handling the Customer Services. ? Responsible for the supervision of a Team within the customer service department. ? Managing QCR, Retention. ? One to one interaction through calls and visits. ? Proactive calling to solve their complaints. ? Lapse policy revival. ? Improving customer service based on client feedback through the development of new policies and procedures. ? Maintaining the tracker for Service and Requests. ? Maintaining the MIS and preparation of reports. ? Coordinating with the other departments (Head office) including Accounts, Collections and Claims. ? Responsible for maturity and Pre Maturity cases. ? Ensuring implementation and streamlining of standard procedures. ? Weekly/monthly/quarterly/yearly audit checks to ensure that transactions are being performed as per the guidelines and processes laid down by Company, hard and soft copies are being stored/maintained where require.

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Reject

Current Designation Senior Executive
Current Company JANVIKAS INSURANCE CORPORATE AGENTS Ltd.
Notice Period 15 Days or less
Previous Designation Branch Service Manager
Previous Company MetLife India Insurance Company Limited.

Contact Details
Mobile:

Exp
5 Yrs 8 M

CTC

Location

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Preferred Location: Lucknow
Education
B.A
Lucknow University
Key Skills
Looking for Customer relations and Operations job

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Reject

You can call us at 1800 102 5558 and mail us at  [email-masked]

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