Subject: Re: Job | Tech Support Remote Screening
From: Gaurav Sharma <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 09:34:57 +0530

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Job Title
Job | Tech Support Remote Screening

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Gaurav Sharma
Managing day-to-day operations of IT support and Asset Management for Murugappa Group on behalf of NetAccess India LTD. Providing technical support and asset management for up to 8500 employees, 7500 IT Assets (Laptop/Desktop/ThinClient/VDI). The IT Operations group consisted of 41 staff members located across PAN India including Helpdesk, Technical and RMT Engineers, AMS Engineers. \u2022 Monitoring efficient working of service delivery team and ensured achievement of all objectives. \u2022 Monitoring IT infrastructure process and ensured compliance to service level agreements. \u2022 Assist technical staff to check and ensure resolution of all issues to achieve all objectives. \u2022 Prepare reports and ensure optimal performance and maintain records of service level agreements for customers. \u2022 Document all processes and procedures to ensure consistency and repeatable success.

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Current Designation Team Leader Operations
Current Company Murugappa Group | NetAccess
Notice Period 1 Months
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
6 Yrs

CTC

Location

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Preferred Location: Delhi / NCR, Noida
Education
B.Tech/B.E.
CT Institute of Engineering Management & Technology, Jalandhar
Key Skills
IT Operations Management, Team Leading, TL, Project Management, Project Delivery

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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