Subject: Re: Job | Tech Support Remote Screening
From: Harjinder Singh <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 18:24:09 +0530

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Job Title
Job | Tech Support Remote Screening

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Harjinder Singh
? 24*7 GNOC infrastructure Production support responsible for monitoring, Configuring, maintaining , installing , resolving , restoring , system upgrading , alert handling , escalating and Troubleshooting network issues for delivering IT infrastructure services to large global clients that have a distributed LAN/WAN setup. ? Follow ITIL processes such as Incident , Service Request , Change , Event and Problem management ? Troubleshoot user issues within specified time period to maintain SLA based on priority and follow up with users via email or phone calls. ? Providing First level initial L1 support for any network problem and troubleshoot the same. ? Work with external vendors. telecom service providers to resolve escalated circuit problems to resolution

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Current Designation Network Support Technician
Current Company Rackspace Technologies
Notice Period 15 Days or less
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
4 Yrs 3 M

CTC

Location

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Preferred Location: Anywhere in North India, Noida, Gurgaon
Education
B.Tech/B.E.
Guru Gobind Singh Indraprastha University (GGSIU)
Key Skills
data center, server, operating systems, service now tool, itil framework, data center operations, itil, itsm, networking, rip, ripv2, eigrp, ospf, access list, routing, switching, wan, lan, vlan, network op, noc operations, ccna, Cloud, Firewall, Snow, VPN, SSL VPN, IPSEC VPN

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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