Subject: Re: Job | Tech Support Remote Screening
From: Shoaib Alam <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 13:31:36 +0530

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Job Title
Job | Tech Support Remote Screening

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Shoaib Alam
4 years of work experience ITes operations. Work cross functionally with internal departments to meet test center servicing needs and ensure high levels of customer satisfaction. Eliminate re-incidence of operational issues by creating, documenting and communicating resolutions. Work in a team based environment by promoting service excellence culture. Improve response times via phone, email and chat to ensure exceptional customer experience. Define and manage troubleshooting best practices for team including providing backstop support before escalating to operational service manager. Collect and compile recurring issues, document cases for manager to prioritize as needed

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Current Designation Consultant
Current Company Genpact Headstrong Capital Markets
Notice Period 15 Days or less
Previous Designation Consultant
Previous Company Genpact Headstrong Capital Markets

Contact Details
Mobile:

Exp
5 Yrs

CTC

Location

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Preferred Location: Delhi / NCR, Noida, Gurgaon
Education
MBA/PGDM
Institute of Management Technology (IMT), Ghaziabad
B.A
Mumbai University
Key Skills
Technical Support, Desktop Support, SLA Management, Technical Analysis, Customer Support, Troubleshooting, Customer Relationship, Customer Care

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