Subject: Re: Job | Tech Support Remote Screening
From: Abhishek Kashyap <[email-masked]>
To: [email-masked]
Date: Sat, 9 Jan 2021 15:11:40 +0530

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Job Title
Job | Tech Support Remote Screening

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Abhishek Kashyap
Checking Mails and reverting back Helpdesk Active Directory, Online technical support, MS Outlook, Printer and all trouble shutting. Escalation of vendor calls &. Responsible for taking care of all escalated issue for team & make MIS report. Pro-active follow-up and escalation of pending calls, if breaching SLA. Refer the problem to the competent designated person/ on-site Engineer/ service provider/vendor. Analyze the call and decide on whom it should be passed-on to as to see assigning impact and priority level to each call. Ensure to keep the End-user informed about the delays in advance via e-mail. Monitor service call queues and ensure call completion as per SLA. Periodic analysis of calls statistics to reduce repetitive call volumes, adherence to SLA, to suggest required measures to reduce the call volumes. Customer Feedback issue & appropriate action for till closer.

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Current Designation Not Mentioned
Current Company Not Mentioned
Notice Period 1 Months
Previous Designation Technical Project Coordinator
Previous Company Sysnet Global Technologies

Contact Details
Mobile:

Exp
6 Yrs

CTC

Location

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Preferred Location: Delhi / NCR, Mumbai
Education
B.Sc
Dr. Bhim Rao Ambedkar University (BRAU), Bihar
Key Skills
fms support, it support, it helpdesk, telephonic support, incident management, service re, service, service desk, itil, sla, it service desk, service delivery, imac, it asset management, asset management, Vendor Management, Active Directory, Office 365, Group Policy

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You can call us at 1800 102 5558 and mail us at  [email-masked]

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