Subject: Re: Job | Tech Support Remote Screening
From: Swati <[email-masked]>
To: [email-masked]
Date: Fri, 8 Jan 2021 13:44:20 +0530

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Job Title
Job | Tech Support Remote Screening

3757 Applicants

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Swati
• Experience in troubleshooting activities to find errors bugs and faults. • Experience in dealing with customers and remote technical support. • Key expertise in handling escalations and providing technical solutions. • Experienced in using tools like service now. • Proficiency in handling intensive customer queries maintaining timeliness. • Ability to work across cultures and through knowledge of operating systems. • Installations, backup & recovery in workstations and servers. • Developed test and implement new software programs. • Administer and provide user account provisioning. • Perform user account management activities. • Escalate complex problem to appropriate support specialist. • Troubleshooting Client software and basic network connectivity problems. • Involved in manual test execution and was involved in various testing phases like sanity, functional, retesting, system and smoke testing. • Generating bug reports using bug tracking tools for web applications. • Tools used

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Current Designation Not Mentioned
Current Company Not Mentioned
Notice Period 15 Days or less
Previous Designation Not Mentioned
Previous Company Not Mentioned

Contact Details
Mobile:

Exp
2 Yrs 1 M

CTC

Location

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Preferred Location: Noida, Gurgaon, Hyderabad
Education
B.Tech/B.E.
SRM university
Key Skills
html, html5, css, wordpress, photoshop, ms office, hybris, java, Javascript, Splunk, HMC, Manual Testing, Automation Testing, Web Testing, Mobile Testing

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