Subject: Re: LSM Joining Case Test - Sameer Bhandari
From: Sameer Bhandari <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 19 May 2018 04:27:50 -0400

| | LSM Joining Case Test

Name | Sameer Bhandari
E-mail | [email-masked]
Phone Number | (91) 9716475473
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 suggests exactly what customer required. Since customer wanted the tickets in the hotel he was going to stay, Blurb 4 asked the hotel address and provided instruction how to update the address.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good or great customer service both comprises resolution to the customer issues in a timely manner. However, understanding customer's need, empathizing to customer and acknowledging the issue properly and provide certainty and assurance to customer makes a difference to the standard of customer service we are providing to customer.

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