Subject: Fw: LSM Joining Case Test - Dhirendra Gautam
From: Saurabh Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 11 May 2018 10:26:27 +0000

Below Avg, but could be talked to.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203

________________________________
From: Dhirendra Gautam <[email-masked]>
Sent: 11 May 2018 3:23 PM
To: Saurabh Dadu; Deeksha Dadu; [email-masked]; [email-masked]; Meenakshi Pandita (HR-LSM); [email-masked]
Subject: Re: LSM Joining Case Test - Dhirendra Gautam

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Dhirendra  Gautam
E-mail  [email-masked]
Phone Number    (+91) 8319167708
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    The reasons to select the blurb 2 are as follows:

a) Rep. have provided the details about the tickets usually get delivered.
b) Self help option is there to track the status of the product.
c) Requested to download the e tickets in futre to avoid such issue while placing an order.
d) Rep politely requested to cross check the address details and the contact number to ensure that the product get delivered to the customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is doing your job whereas great customer service is understanding the needs of the customer by going extra mile.

Good customer service includes only sympathy,  whereas great customer service includes empathy along with sympathy.
A rep. need to understand the customer's issue by putting himself in customer's shoes.

Good customer service is about saying sorry and apologising whereas great customer service is providing resolution for an issue faced by the customer apart from apologising.

Good customer service may b listning humbly or politely to the irated customer whereas great customer service is to know the reason behind customer's anger and helping him in the best possible way.

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