Subject: Fwd: French Language Test - Mutombo Muamba Arnold
From: Viraat Joshi <[email-masked]>
To: Neerja Singh <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Wed, 9 May 2018 16:33:38 +0530 (IST)

Hi, 

Its a YES for Mutombo Muamba Arnold 

From: "robert cosgrove" <[email-masked]> 
Cc: "Viraat Joshi" <[email-masked]> 
Sent: Wednesday, 9 May, 2018 16:00:54 
Subject: FW: French Language Test - Mutombo Muamba Arnold 

Approved 

From: Gwendoline Pothier 
Sent: 09 May 2018 10:57 
To: Robert Cosgrove <[email-masked]> 
Subject: RE: French Language Test - Mutombo Muamba Arnold 

Hi, 

His French (writing) is pretty good. 

Kind regards 

Gwendoline 

From: Robert Cosgrove 
Sent: 09 May 2018 10:29 
To: Viraat Joshi < [ mailto:[email-masked] | [email-masked] ] >; Gwendoline Pothier < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: French Language Test - Mutombo Muamba Arnold 

[ mailto:[email-masked] | @Gwendoline Pothier ] – Can you please read the FR in the paragraphs below and let me know if the FR is any good ? 

Kind regards 

Robert 

From: Viraat Joshi [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: 09 May 2018 08:09 
To: Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: French Language Test - Mutombo Muamba Arnold 

Hi , 

Can you please forward the FR test for evaluation . 

Thanks 

Kind Regards 
Viraat Joshi 

From: "Neerja Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Viraat Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 9 May, 2018 12:35:40 
Subject: Fwd: French Language Test - Mutombo Muamba Arnold 

Hi, 

Please do the needful. 

Regards, 

Neerja 

From: "Mutombo Muamba Arnold" < [ mailto:[email-masked] | [email-masked] ] > 
To: "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] >, "meenakshi" < [ mailto:[email-masked] | [email-masked] ] >, "Neerja Singh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 8, 2018 3:26:35 PM 
Subject: French Language Test - Mutombo Muamba Arnold 

	

	

	

Foreign Language Screening Test 

	

	

Name 	

Mutombo Muamba Arnold 

Whats your first language 	

French 

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	

After realizing that I will ask to the customer to provide the correct address and without wasting time I will forward the address to the delivery boy and ask him to deliver as soon as possible, I will also follow up the delivery process till the end, if It's done I will apologize to the customer and make sure that the same mistake won't repeat again. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	

Myself is Arnold Mutombo Muamba from Democratic Republic of the Congo,I have done my primary and secondary School in DR Congo, actually I do have a degree of Bachelor of Technologie in Computer Science and Engineering, except that I have done different industrial training in Software development and digital marketing. I worked as a Graphic designer and Web Developer freelancer and french expert, tech support for different compagnies in India. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	

La difference entre le bon et excellent service offert au client est que, le bon service se limite au niveau de la satisfaction de ton client contrairement a l'excellent service offert au client, hormis la satisfaction du client vous offrez d'autres services supplémentaires qui vont peut être intéressant pour lui et cela vous permettra de gagner plus de confiance et maintenir sa satisfaction. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	

Avant tout j'aime bien servir les gens, être au service des clients est ma passion alors étant un informaticien de profession ayant une maîtrise de l'outil informatique et l'experience dans le service client j'aimerai mettre au profit de l'entreprise cette expertise pour garder le niveau élevé de l'entreprise et cela me profiterai aussi d'avoir encore plus de l'experience professionnelle. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	

Concernant la ville que j'ai eu a mettre mes pieds, je parlerai ici de la Ville de New Delhi, qui est ma toute premiere ville visité depuis mon enfance en dehors de mon pays la République Démocratique du Congo , arrivé a New Delhi la premiere de chose qui a attiré mon attention est comment les Indiens avaient les yeux fixés vers les africains, après quelques semaines quand je me suis renseigné pour en savoir un peu plus un ami me dira qu'ils n'ont pas les occasions de voir assez des ressortissants africains, cela ne date pas de très longtemps que les africains viennent en masse en Inde plus précisément a New Delhi, c’était une très mauvaise experience pour moi, j’étais dans l'obligation de faire mes courses dans des taxis a la place de transport publique mais quand j'ai eu mon admission pour l’université après avoir fini avec mes cours l'anglais et comme j’étais l'unique africain dans notre salle de classe cela m'a permis de me familiariser avec leurs façons de nous fixés les regards et tout est devenu normal, hormis cela je garde une très bonne experience de la manière dont ils accueillent et traites les étrangers avec amour surtout si vous avez la chance d’être dans un milieu de ceux-la qui sont cultivés. 

	

	

	

	

	

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Regards 
Neerja Singh 
Executive - Human Resource 
LiveSalesman 
0120 - 4332621 
Ext - 11