Subject: Re: LSM Joining Case Test - Bushra khan
From: Viraat Joshi <[email-masked]>
To: Neerja Singh <[email-masked]>
Date: Wed, 9 May 2018 16:28:38 +0530 (IST)

No for this agent 

From: "Neerja Singh" <[email-masked]> 
To: "Viraat Joshi" <[email-masked]> 
Sent: Wednesday, 9 May, 2018 15:26:58 
Subject: Fwd: LSM Joining Case Test - Bushra khan 

Please do the needful 

Regards, 
Neerja 

From: "Bushra khan" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "aakriti" <[email-masked]>, "meenakshi" <[email-masked]>, "Neerja Singh" <[email-masked]> 
Sent: Wednesday, May 9, 2018 2:25:41 PM 
Subject: Re: LSM Joining Case Test - Bushra khan 

	
	
			LSM Joining Case Test 
			Name 	Bushra khan 
	E-mail 	[email-masked] 
	Phone Number 	(91) 8377027285 
	Which blurb would you select? 	Blurb 4 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	i selected thi blurb because customer was leaving within next 2 days and he wanted the delivery to be done at the hotel as he was worried about it.As he was so woried so we can try to ensure him more like we will try our level best so that it could be delivered to you on time. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is when we are providing the services to the customer but he is not completely satisfied with us and great customer service can be considered as providing the best services that were ensured to be provided and customer is completely happy and most importantly satisfied. 	

	
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Regards 
Neerja Singh 
Executive - Human Resource 
LiveSalesman 
0120 - 4332621 
Ext - 11