Subject: Portuguese Language Test - Simao da Silva Gaspar
From: Simao da Silva Gaspar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 9 May 2018 04:46:30 -0400

| | Foreign Language Screening Test

Name | Simao da Silva Gaspar
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will apologize to the costumer, informing that it was a misunderstanding from me, cause I wrote wrong the address that he had been provided and I will correct it right a way, and politely i will ask to be little bit more patient to receive his order.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Personal
I am all the time seeking for new things, one thing i like the most is to learn some thing new in computer science world
Education
All my basics educations was taken in Angola, and i a planned to go abroad to get a new experience
Professional
I dream is to be a great programmer and to build some tech company in my country

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | No meu ponto de vista um bom servico ao cliente refere-se a um certo nivel de entendimente entre ambos(cliente e provedor de servico), enquanto que um magnifico servico por alem de um bom nivel de entendimente entre ambos, de certa forma eles tem interesse motuo em crescerem juntos.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Eu entendo a necessidade dos clientes.
Eu tenho observado certos comportamentos que como cliente eu nao ficaria feliz em receber um servico ou atendimento igual.
Eu sou compreensivo.
Eu procuro entender sempre o ponto de vista dos outros, e juntos solucionar o problema.
Eu procuro ser sempre aberto e honesto.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Em 2017 eu fui na cidade de Cennai com o meu parceiro por intermedio de um amigo, a prencipio a viagem era para fazer uma pequena pesquisa relacionado a productos que la vendiam a bom precos, ou seja estavamos a procura de fornecidores para o nosso imprendimento, apos chegar la e conversar com o mesmo, ele fez uma proposta de parceria, algo que nao tinhamos em mente, e que acabou se tornando uma boa proposta, a gente aceitou a parceria, e de seguida passeiamos um pouquinho por aquela cidade, pela primeira vez eu tivera visto uma praia na India, foi boa a experiencia e embora a viagem tivera sido por pouco tempo mas deu pra aproveitar.

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