Subject: Fwd: French Language Test - Mbuyi Biaboko
From: Neerja Singh <[email-masked]>
To: Virat <[email-masked]>
Date: Wed, 9 May 2018 12:34:55 +0530 (IST)

Hi, 

Please do the needful. 

Regards, 
Neerja 

From: "Mbuyi Biaboko" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "meenakshi" <[email-masked]>, "Neerja Singh" <[email-masked]> 
Sent: Tuesday, May 8, 2018 4:32:43 PM 
Subject: French Language Test - Mbuyi Biaboko 

		Foreign Language Screening Test 	Name 	Mbuyi Biaboko 
Whats your first language 	French 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	In this kind of situation the only thing that i have to do; 
it is first of all to be sorry for the delay that already happened and apart from that to give him a faith or any reason that whatever the inconvenience which was happening his order will be there because he must be satisfied and gets also a consideration from my side and with that ;the customer will not be worried about the situation but our attitude will increase the confidence of the customer 
In addition i'll also say that it"s my duty to give a satisfaction to the customer because sometimes mistakes can be happens but i must know how to handle it in order to keep him for the next and next order and it's a duty to treat him well because he's the King. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Freddy Mbuyi ,from Republic democratic of congo 
and i am continuing with my BCA(Bachelor of computer Application At sharda university apart from that i am certified in CCNA(cisco certificate network Associate) 
in the year 2016/17 
I'm a fresh professional intending to continue my development as an accountant and i think in terms of results and objectives i am enthusiastic and i work with determination and conviction . 

i have an attitude to find several ways to share with all the present and feature categories of people. 

concerning the experience ; i used to work At mind-force company for a year (call center) it helped me for the confidence and increased my skills . 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	La difference qu'il y a entre bon et excellent service du client reside : 

Premièrement on peut parler du bon service clientel juste quand le vendeur arrive aumoins à une satisfaction qui est au moins assez bien qui veut dire que le client ou la cliente à était rejoiut à plus ou moins 65 à 70% du service demander et de l'autre part Nous pouvions aussi dire que un service peourra se dire excellent lorsque le client ou la cliente sont vraiment satisfait du commande ordonné c à d une satisfaction qui peut atteidre un niveau aggreable qui arrive même a provoquer ou soit pousser au client de pouvoir feliciter les emplyers du service fait (c à d 80 à 90%) 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Tout premièrement ce qui peut faire en sorte que je sois un bon candidat pour cet offre d'emploie rêside Primo par la façon dont je m'exprime qui veut dire tout simplement l"attitude du travail offert et deuxièment ou segundo la ponctualité ; l'abilité et la competence de faire les choses. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Mon nom est frederick vederlin né 1194 lubumbasi j'ai eu à visiter quelques excellentes villes de mon pays 
une fois je rappel quand j'avais effectuer un voyage par bus de mon pays vers l'afrique du sud . 
Ce voyage à était toujours gravé au fond du coeur par ce que sa m'avais appris plusieurs leçons qui concerne la vie quotidienne. 

comment être dependant en passant certains mois ou années en absence des parents , amies incluse la grande ety belle famille . 

C'était juste un grand voyage qui consistais une affaire de deux à trois jours de route et qui obligé à pouvoir passer dans certains pays nopn loin de la Republique Democratic Du Congo . 

Premièrement on avaient eu à traverser la Zambie puis de la ZAmbie Au pays des pierres qui est le Grand Zimbabwe et en fin du Grand Zimbabwe avec la douane frontalière du beau pays de Mandela . 
L'arrivée était magnifique sans pour autant classifier les nuits blanches qu'on avaient eu dans le bus 

Personnellement parlant ce voyage à toujours et restera pour moi un bon souvenir d'un deplacement par bus de mon pays natale vers un pays extérieur de la grande Découverte et qui a permis et faciliter plusieurs ouvertures dans ma vie éducative et ma professionelle qui permet comment considerer et valoriser l'existence de toutes les choses sur la terre. 	

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Regards 
Neerja Singh 
Executive - Human Resource 
LiveSalesman 
0120 - 4332621 
Ext - 11