Subject: Spanish Language Test - PRATYUSH SENGUPTA
From: PRATYUSH SENGUPTA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 7 May 2018 03:45:09 -0400

| | Foreign Language Screening Test

Name | PRATYUSH SENGUPTA
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | This issue has arised due to misrepresentation of the customer's address. Moreover the delivery time as was promised to the customer has exceeded by 15 minutes. There appears to be no other way than apologizing to the customer and telling him of the error committed. Compensating him by providing him an offer or a discount would be the appropriate resolution in this casE. I ould double-check the actual address and would keep in mind to do so in the subsequent orders.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I was born in New Delhi to working parents and completed my scholing and college education in the same city. I studied commerce in my university. While I was pursuing m degree, I started having an interest in foreign languages. Spanish, in particular. I studied it and it became a viable career option for me to consider.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Los clientes son las razones por las que cualquier negocio se crece, asi que, servirles bien es imprescindible. Si consideramos un buen servicio de los clientes, hay qu tener en cuenta todo lo que quiere el cliente y la manera de trabajar no es tan importante. La calidad en el caso de un mejor trabajo es mucho mas alta que la primera porque en este caso, consideramos los problemas del cliente como si fueran nuestros y actuar al respecto.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Un buen trabajo siempre hace falta alguien que quiera aprender y saber cosas diferentes, constantemente.
Ya que los clientes son importantisimos para la empresa, hare todo lo que pueda para tratarlos bien.
Es importante saber lo que le hace falta al cliente en realidad. Puedo tratar de hacerlo facilmente.
El cliente puede tener muchos problemas y creo que soy una persona paciente para resolverlos.
Siempre tengo ganas de mejorar mi trabajo.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Fui de vacaciones en kerala en 2017 con unos de mis amigos. Nos pasamos muy bien porque era un lugar donde nunca habiamos visitado antes. Toda la gente hablaba malayam de que no entendimos nada. A menudo tuvimos que senalar con las manos para que las personas entendieran lo que queriamos decirles. Hice este viaje por tren. vi muchas playas, bosques, rios, pero un pueblo que nos fascino mas que nada era de Aleppey, que popularmente se llama 'La Venezia de India'. Solo habia canales en lugar de calles y viajamos en un barco. En total, fue una experiencia inolvidable

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