Subject: Re: LSM Joining Case Test - Ankush Dhawan
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 4 May 2018 09:12:43 +0000

Will interview
From: Ankush Dhawan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 4 May 2018 at 2:22 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "Meenakshi Pandita (HR-LSM)" <[email-masked]<mailto:[email-masked]>>, Office <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Ankush Dhawan

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Ankush Dhawan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7011410115
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Customer is travelling in 2 days and has requested us to deliver the tickets to his hotel. This means customer had mentioned different address while booking and now he wishes to change the address. Blurb 4 gives details on how to change the address and also gives information to customer to track the ticket delivery. It also reminds customer to inform hotel staff to receive tickets in his absence.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Assisting customers or answering customers queries  is good customer service but how service has been delivered makes it great. Instead of only focusing on customer's query one should always focus on delighting customer too to make it great customer service. Aligning with customer, providing with him necessary information in timely manner so that he does not have call back for same query makes a great customer service. Understanding customer's mindset and situation and acknowledging it and assuring him you are there for him and resolving his query in best possible manner makes a great customer service.
In a situation where a query may take more time, keeping your customer posted with all the necessary updates until the issue is resolved can sometimes change the customer's perspective towards. Prompt or quick response with appropriate and relevant information is always appreciated as great customer service.

You can edit this submission<https://www.jotform.com/edit/4012331282211270373?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links> and view all your submissions<https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.