Subject: Re: LSM Joining Case Test - Tarun Agarwal
From: Tarun Agarwal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 3 May 2018 07:07:15 -0400

| | LSM Joining Case Test

Name | Tarun Agarwal
E-mail | [email-masked]
Phone Number | (+91) 8447125134
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to me Blurb 2 is the right answer because here customer is informing him that how he can get a hard copy of ticket before its delivery and how he can track the status of ticket.

Suggesting him to crosscheck the address and phone number to avoid any delay due to any typo error in that.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service we get the solution to our issue or concern only.
In great customer service we get the solution along with the additional information regarding the similar issue so that we can avoid that issue in future. If it happens again in future then we can solve that without any help.
It is simply providing solution and making things more better along with solution.

| |

You can edit this submission and view all your submissions easily.