Subject: Fwd: German Language Test - ekta kaushal
From: Neerja Singh <[email-masked]>
To: Virat <[email-masked]>
Date: Wed, 2 May 2018 16:20:58 +0530 (IST)

Hi Virat, 

Please do the needful. 

Regards, 
Neerja 

From: "ekta kaushal" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "meenakshi" <[email-masked]>, "Neerja Singh" <[email-masked]> 
Sent: Wednesday, May 2, 2018 3:41:06 PM 
Subject: German Language Test - ekta kaushal 

		Foreign Language Screening Test 	Name 	ekta kaushal 
Whats your first language 	German 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	i would first be really apologtic for the inconvienience happened to him due to me.il make him understand that due a little bit of chaos this all took place il explain him the area where i made the mistake and il offer him some discount on his respective order and will make him sure hat he will recieve his order in next 15 minutes.and i will assure him that tis type of siuation neer occurs with our branch 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	i have just completed my bachelors degree in political science honours from delhi university and i have pursued german language from max mueller bhavan till b2 level as well i live in a nuclear family with my mother and father now i want to start working and have some ne experiences 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	ich bin aud der meinng das gute kunden service ist, wo wir nur der kunden zufrieden antwort geben zu ihr problem und ein wunderbar kunden service geht wann der kunden sehr gkucklich mit unsere hilfe geht und immer kommt zu ns zuruck mit ein schones antwort und hilfe 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	ich habe keine idee ueber andere kandidaten aber ich kann das sicherlich sagen,dass ich immer mit dem kunden freundlich bin und gebe der kunden die beste hilfe ich werde immer mit dem kunden geduldig bin und ich arbeite hart un die erwartungen der organisation und kunden erfuellenund ich habe auch fuer drei monaten wie ein intern in kundenservice arbeiten und ich werde immer der firma hinzuefuegen 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	ich habe letztes woche nach shimla gegangen.das wetter in shimla war sehr schon und kalt ich habe da viele berge gesehenund viele abenteuer sporte gemacht und viele templen ach gesehen ich habe fuer drei tage da gebleibt mit meine familie wir gehen mit auto und steht im e wunderschon hotel shimla ist ein berg station leuten gehen mit familie und freunden nach shimla fuer drei oder zwei tagen fur das urlaub besonders im sommer. 	

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Regards 
Neerja Singh 
Executive - Human Resource 
LiveSalesman 
0120 - 4332621 
Ext - 11