Subject: Portuguese Language Test - Roberta Ferro
From: Roberta Ferro <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 9 Apr 2018 03:04:00 -0400

| | Foreign Language Screening Test

Name | Roberta Ferro
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First I would explain the situation, apologize in the name of Pizza Hut and inform that the order will be delivered on the correct address as soon as possible. Then, in order to not loose a good customer, I would (with the permission of the company) send a good or a side order to compensate the mistake. Before disconecting the call I would apologize oncc again and wish the customer the best of the day.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am a brazilian, 24 years old, graduated in International Relations. My explorer and curious personality brought me to India for the first time in 2014 and since then my life has changed for good. I have 4.5 years of experience and I have good skills in communication, languages, relationship and trade development; and international marketing.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Para mim, a diferenca entre um bom e um otimo atendimento ao cliente e a capacidade de falar com clareza, ter paciencia ao falar e solucionar problemas com precisao e rapidez. Um atendente que nao tem paciencia e clareza ao falar impoe uma certa dificuldade na comunicacao, o que pode implicar na perda de um cliente.
Para garantir um otimo atendimento ao cliene, e preciso que o atendente estabeleca uma relacao amigavel com o cliente e construa um ambiente de solucao de possiveis problemas.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

What makes me the right candidate for the customer service job is my passion to build human relantions.
I believe that my pacience and clarity to speak is a fundamental skill for this position.
Also, I am the right candidate for this job because I am a problem solving person.
My skills in languages can be very helpful for developing this organization.
To finish, I believe I am the right person for this position because I want to be part of a company that is ready to explore my abilities and provide me the right environment to develop new skills.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Um lugar que eu viajei e gostei muito foi Pushkar, no Rajastao, India. A cidade e incrivel e bem tranquila. Longe da agitacao da capital, Pushkar e o lugar perfeito para relaxar e faze novos amigos. O por do sol a beira do lago e um momento magico onde natureza e cultura se misturam. Em Pushkar e onde fica o unico templo do Deus Brahma , por isso, essa cidade tem uma energia muito positiva e abencoada.
Turistas de todos os lugares do mundo se encontram em Pushkar para fazer o safari no deserto, caminhar de camelo ate as enormes dunas de areia e passar a noite perto de uma fogueira e embaixo de um ceu cheio de estrelas.
Pushkar  o lugar ideal para quem procura se encontrar com o seu eu interior e explorar a cultura indiana.

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