Subject: Re: LSM Joining Case Test - Rajiv Saharia
From: Deeksha Dadu <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 9 Apr 2018 06:03:08 +0000

Reject
Sent from my iPhone

On 9 Apr 2018, at 11:24, Rajiv Saharia <[email-masked]<mailto:[email-masked]>> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Rajiv  Saharia
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9643888615
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I select option 2, because event date is very close and client stay in a hotel. So he have only one option that is downloaded e-ticket.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Customer service is a provision where provide services to the customer before, during and after sales. Always provide FCR(First Call Resolution).Try to understand customer concern and do not try to interrupt during conversation.Taking follow up of the critical concern and short out the issue within the TAT and same inform to customer over email and try to not repeat similar issue again. Maintain correct VOC, so that other agent will be provide proper information regards customer concern.

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