Subject: Re: LSM Joining Case Test - Gopal Singh
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 5 Apr 2018 08:23:19 +0000

Just ok but will interview in 5-7 minutes

From: Gopal Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 5 April 2018 at 1:45 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "Meenakshi Pandita (HR-LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Gopal Singh

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Gopal Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0) 9811318969
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    In the Blurb 5 the concern of the customer has been addressed properly as his main reason of contacting is to deliver the tickets on the motel address. Moreover, the customer has been assurance on the delivery of the tickets within the time of event.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The good customer service may be referred when customer gets a human voice in no time, issue is being asked properly and assurance to resolve the issue as quick as possible but great service means the issue of the customer gets resolved/ escalated on the same call and customer has a smile on his face when he disconnects the phone.

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