Subject: Re: LSM Joining Case Test - Shubham Soni
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 5 Apr 2018 07:51:36 +0000

Will interview

From: Shubham Soni <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 5 April 2018 at 1:01 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "Meenakshi Pandita (HR-LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Shubham Soni

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Shubham Soni
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9718581385
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Reasons why Blurb 1 is better among all:

1. Assurance of help in the first sentence.

2. Best wishes to the customer for the event.

3. Short and Crisp info. of the Advisor.

4. Not asking for further irrelevant information from the customer.

According to my experience, there should be following changes in Blurb 1:

1. For event organizers, we should use "Our partner" instead of "They" viz. It makes the customer feel, we are in proper sync with the Organizers.

2. Should not have mentioned- "It's become common practice now for event organizers to only release tickets (or batches of tickets) very close to the event date - often the week of the event."
As it is unnecessarily letting the Customer doubt our intentions, if we would be able to deliver the ticket or not.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service is all about providing relevant solution to the customer while great customer service is all about providing customer experience meanwhile providing relevant solution with some perks as well like discount coupons as it makes the customer feel privileged and special. Customer will feel we care about them and he/she  would be taking next services from us ultimately creating more business and revenue for the company.

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