Subject: Re: LSM Joining Case Test - dashmeet kAUR
From: dashmeet kAUR <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 4 Apr 2018 04:29:11 -0400

| | LSM Joining Case Test

Name | dashmeet kAUR
E-mail | [email-masked]
Phone Number | (91) 8448810702
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I chose blurb 4 because , it clearly mentioned to update the delivery address through different means and ensured the customer the tickets would reach on time .

secondly , like in blurb 1, the address is mentioned  to double check with the customer . in this case if the address was already provided by the customer earlier then i would go for blurb 1. and also in blurb 1 , customer is wished to have good time and enjoy the event which was missing in blurb 4.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service is just being polite and giving answers point to point for what customer is looking for .

great customer service according to me is to give answers for sure and go a little extra mile to make the customer happy and satisfied with your actions , tone etc . At the end of the call or chat customer should go happy feeling satisfied with the response he/she got and an extra help which was not expected .

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