Subject: Re: LSM Joining Case Test - Vishwadeep Chaudhary
From: Vishwadeep Chaudhary <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 3 Apr 2018 04:25:52 -0400

| | LSM Joining Case Test

Name | Vishwadeep Chaudhary
E-mail | [email-masked]
Phone Number | (+91) 9718342454
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 2: Here associate is providing complete resolution for customer concern. Associate is able to understand customer concern, provided alternate solution, addressing the issue and educate customer to update his information. Associate shared alternate choice for print out of e-ticket, informed customer to update his travelling address and update his/her contact number. In this email associate is providing best available solution as per scenario. He/she is also educating customer to update his/her information which is very important part of customer services.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If we should acknowledge customer concern, empathize customer for issue customer facing and provide best resolution as per organization guidelines. Customer service is all about great and treat customer in humble, polite and pleasant manner. We should always keep in mind that a happy customer is working as brand image of any organization.

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