Subject: FW: LSM Joining Case Test - Anup Tiwari
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 2 Apr 2018 10:52:55 +0000

Reject

From: Anup Tiwari <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 2 April 2018 at 3:53 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "Meenakshi Pandita (HR-LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Anup Tiwari

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Anup Tiwari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8851219434
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    As customer want to receive the ticket at different address, its require to update the new address and in this blurb a link has been provided where customer can update new address himself.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   there are few differences in good and great customer services. the agent/person can make the great customer service by using his/her interpersonal skills.

its require to use correct language, simple and grammatically correct. acknowledge the customer concern properly, use apology word if needed and try to resolve all query which is asked by customers.
also provide alternative information to customer if require any.
 We always need to provide best possible option to customers and assured the customer for the same.

You can edit this submission<https://www.jotform.com/edit/3984738114615171737?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links> and view all your submissions<https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.