Subject: Re: LSM Joining Case Test - Deepak Tyagi
From: Deepak Tyagi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 2 Apr 2018 06:00:26 -0400

| | LSM Joining Case Test

Name | Deepak Tyagi
E-mail | [email-masked]
Phone Number | (91) 8700558712
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Rep given all the appropriate information..asked for updating a new address online in case new address needs to be update, Rep informed the hotel information in a professionally manner, to ensure the information is correct rep advice that he /she can check the status of their tickets online. advice to have someone to sign on it.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good custmer service is to deliver the information which is on the screen and end the call in a professionally manner.
Great customer service is that where you can bridging a conversation with a friendly manner and give information accordingly, where we can put ourself in a customer's shoes and trying to resolve their query, sympathy and empathy should be there.

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