Subject: Spanish Language Test - Amit Somkuwar
From: Amit Somkuwar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 31 Mar 2018 04:45:23 -0400

| | Foreign Language Screening Test

Name | Amit Somkuwar
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all I will apolozied from the customer that I am really very sorry or I am extremly sorry for inconvenience I entered the wrong address in system it was my mistake but I will give you that pizza within 30 minuts and you do not have to pay. I will infrome my senior team members reagrding the same issue.
I said to customer you do not have to pay its free for you just because I do not want to loos that customer otherwise he might be go somewhere else and buy the pizza and never come again in our pizza outlet.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Amit Somkuwar I live in south Delhi R. K. Puram with my family. I love to make people laugh, watching movies, learning new languages, Damce, Trvel thos are my hobbies. I did my Graduation from Delhi University and after that I learned Spanish language from Hispania college because I wanted to go to the Travel. I started my professional journey with Quatrro as an Fraud Anylast and after that I joined as an SpanishLegal Consultant in OmniglobeInternational I worked there 4 years. My recently comapny was PGAM Anylatics as an Spanish Financial Anylast.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Como un buen servicio al cliente es, ofrecente a ti mismo para ayudar al cliente lo que el y ella necesita. y ser un excelente servicio al cliente no solo se enfoca en lo que el cliente necesita, primero haga qu el cliente se sienta comodo con usted. Y seguia la oferta tambien para otro articulo y no permita que el cliente que vive en la tienda este vacio.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1- Atencion
2- Claras habilidades de comunicacion
3- Conocimiento del producto
4- Posibilidad de usar lenguaje postivio
5- Capacidad de Leer clientes

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | El lugar es hogar de arenas blancas virgenes, playas bordeadas de palmeras y soleadas. Playas tranquilas y tranquilas, en medio de los acantilados son encantadores de ver. La playa de Baga, la playa de Anjuna, la playa de Vagator. La playa de Calangute se encuentran entre las mas bellas de Goa. Las playas ofrecen algo para todos. Son famosos para sus lugar para comer mariscos occidentales, cerveza fria, deportes acuaticos y fiestas.

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