Subject: Re: German Language Test - sonia chhatwal
From: Kritika Mirchandani <[email-masked]>
To: Neerja Singh <[email-masked]>
Cc: Meenakshi Pandita <[email-masked]>, Virat <[email-masked]>
Date: Fri, 30 Mar 2018 17:57:59 +0530 (IST)

Hi, 

Yes for this Candidate- Good Language Skills. 

Kind Regards 
Kritika Mirchandnai 

From: "Neerja Singh" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Cc: "Meenakshi Pandita" <[email-masked]> 
Sent: Friday, 30 March, 2018 13:07:53 
Subject: Fwd: German Language Test - sonia chhatwal 

Hi, 

Please check the test. 

Regards, 
Neerja 

From: "sonia chhatwal" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Neerja Singh" <[email-masked]> 
Sent: Friday, March 30, 2018 1:03:07 PM 
Subject: German Language Test - sonia chhatwal 

		Foreign Language Screening Test 	Name 	sonia chhatwal 
Whats your first language 	German 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	sorry mam , as i long awaited you on phone.I enquired from the delivery section. They had written wrong address. as i took the order for I-135 Kirti nagar. They made a mistake. They had wriiten L instead of I. 
sorry for the dealy . Please give us 10 Minutes more and we will give you 25% off on entire bill and will deliver your pizza in 10 minutes.Thankyou so much man and sorry for the delay... 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Mrs. Sonia Chhatwal,married to Mohit Chhatwal. I have a son of 2 years.We are putting up in Kirti Nagar. 
I did my schooling from Rainbow International School. Graduation in B.A from Janki Devi Memorial College,regular. 3years diploma in German Language from Max Mueller Bhavan , Goethe Institute.My both skills reading and writing are perfect. 2 years back I did Masters in Education from Karnataka State open University. 
As per my experience, I am associated with Universal Coaching Center as a German teacher where German classes are organised. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	All the company's give best servies, but the difference between good and great customer service is that in which we treat our customers with respect. one should treat theirs customers with courtesy. should show his Professionalism entire his talk. 
Should be honest. One sholud be flexible.and Interessed 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Ich bin sehr hoflich mit den kunden 
Man soll hilfbereit sein 
Ich bin sehr punctlich 
Man soll flexible sein 
I arbeite gern in Team . 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Letzen Monat bin ich mit meiner Familie mit dem Zug nach Goa gefaren. Wir sind um 8.00 Uhr dorthin angekommen. Dann bin ich mit dem Taxi zum funfsterne Hotel gegeangen. Nachsten Tag habe ich sehenwurdigkeiten besichtight. Da haben wir viele Fotos gemact. Wir haben auch viele Souvernirs fur unsere Verwandete eingekauft.Nacsten Tag sind wir am Meers geganfen. wir haben viel Spass gehabt.bis dann sind wir fix und fertig deshaln sind wir fruh ins Bett gegangen. Am nacnsten Tag bin ich um half neun aufgestanden. Dann haben wir geduscht. Zum Fruhstuck haben wir Brot mit Kase gegessen.My Sohn hat Kuchen zumFruhstuck gegessen Wir haben auch eine Stadtrundfart gemact.Wir sind auch zum Supermarkt gegangen.Da hahen wir viel Kleidungs fur unsere Freunde eingekauft. Eigentlich haben wir viel spass gehabt. Eine Reise nach Goa war Wunderschon !