Subject: Re: Missing item - SO# 600858837_1
From: Syed Yakoob <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Shajeeb <[email-masked]>, Radwa Ali <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, Mohit Caleb <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Shady Elgendy <[email-masked]>, Ashar Chalakkal <[email-masked]>
Date: Tue, 9 Jun 2020 17:30:42 +0400
List-Id: <ccteam.mumzworld.com>

As per our internal process we cannot share footage. If you want to check
please come to me I will show you.

Best Regards,

ᐧ

On Tue, 9 Jun 2020 at 17:29, Mostafa saad <[email-masked]> wrote:

> Hello sayed
>
> Please share with me your CCTV record for this order.
>
>
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Tue, Jun 9, 2020 at 4:46 PM Syed Yakoob <[email-masked]> wrote:
>
>> Dear Shajeeb,
>>
>> Upon CCTV footage. Both items were packed and sent to the sorting area. @Mostafa
>> saad <[email-masked]> please check again and confirm if the
>> second package still here or sent with some other courier.
>>
>> Best Regards,
>>
>> ᐧ
>>
>> On Tue, 9 Jun 2020 at 15:18, Shajeeb <[email-masked]> wrote:
>>
>>> Hi Mohit,
>>>
>>>
>>>
>>> Can you please check this case, Emirates post only received only piece
>>> from this shipment but showing two items in NS.
>>>
>>> The customer is following up for the refund, we need to close this case
>>> on high priority basis.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Shajeeb
>>>
>>>
>>>
>>> *From:* Radwa Ali <[email-masked]>
>>> *Sent:* Tuesday, June 9, 2020 3:13 PM
>>> *To:* lastmile <[email-masked]>; Outbound.fc <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>; Asad <[email-masked]>;
>>> Shady Elgendy <[email-masked]>; Shajeeb Cheriyath <
>>> [email-masked]>
>>> *Subject:* Re: Missing item - SO# 600858837_1
>>>
>>>
>>>
>>> Hi All,
>>>
>>> Whats the update on this?
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 8, 2020 at 3:14 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>> Hello Radwa
>>>
>>>
>>>
>>> We received only one box and we have already dispatched it to EM Post.
>>>
>>>
>>>
>>> So please check with OB team
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> Mostafa Saad
>>>
>>> LM Supervisor at Mumzworld
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 8, 2020 at 1:32 PM Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi Last mile and Outbound,
>>>
>>> Please assist as this has been pending since teh 16th of May and the cst
>>> is following up.
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 1, 2020 at 9:37 AM Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi Mostafa,
>>>
>>> Please check and assist.
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, May 31, 2020 at 9:40 PM Usman Abbasi <
>>> [email-masked]> wrote:
>>>
>>> Hi,
>>>
>>>
>>>
>>> 1pc shipment received and delivered to customer.
>>>
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>> Usman
>>>
>>> *From:* Radwa Ali <[email-masked]>
>>> *Sent:* Sunday, May 31, 2020 4:47 PM
>>> *To:* lastmile <[email-masked]>; Usman Abbasi <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>
>>> *Subject:* Missing item - SO# 600858837_1
>>>
>>>
>>>
>>> Hi All,
>>>
>>> Please check this missing item case - Customer says she received 1 box.
>>> LFS shows 2 boxes.
>>>
>>>
>>>
>>> Order # 600858837_1
>>>
>>> AWB # 1000006686132
>>>
>>> Courier: Empost
>>>
>>> Missing item:  Paradiso Toys 15Kg Sterile Playsand
>>>
>>> SKU:  BLTG-5425000338017
>>>
>>> Picture of the missing item if available:
>>>
>>>
>>>
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
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>>