Subject: Re: Order #600830550 URGENT COLLECTION
From: Denmark A <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Asad <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Tue, 9 Jun 2020 17:16:32 +0400
List-Id: <ccteam.mumzworld.com>

Hi Alina,

Vendor communication done thank you.

Regards,
Den mark

On Tue, Jun 9, 2020 at 5:18 PM Alina D'Souza <[email-masked]> wrote:

> Hi Denmark,
>
> As discussed we have closed all the CRA , created one for
>
>
> *Sku :TC-B-TT62Name :Tommee Tippee Quick Cook Baby Food Steamer Blender +
> Pop Ups Freezer Pots & Tray x 4 + Cool & Mash Weaning Bowl  *
>
> *CRA number - CRA_AR_RE12577*
>
> Spoke to the customer she used the Tray and bowl , no point collecting it.
>
> Please check with the vendor if we can get a replacement of only the
> machine and if not get a cr note and we will give a GC to the customer.
>
> On our system the machine is costlier than the bundle. Please advice by
> eod customer needs replacement
>
>
>
>
> Regards,
> Alina
>
>
> On Tue, Jun 9, 2020 at 5:04 PM Denmark A <[email-masked]> wrote:
>
>> Hi Alina,
>>
>> Please see the below photo.
>>
>>
>> Regards,
>> Den mark
>>
>> On Tue, Jun 9, 2020 at 4:54 PM Alina D'Souza <[email-masked]> wrote:
>>
>>> Hi Denmark,
>>>
>>> Theres a confusion here. She kept the :Tommee Tippee Closer to Nature
>>> Perfect Prep Milk Formula Machine - White + Filter
>>>
>>> Customer claims that she sent only the Sku :TC-B-TT62
>>> Name :Tommee Tippee Quick Cook Baby Food Steamer Blender + Pop Ups
>>> Freezer Pots & Tray x 4 + Cool & Mash Weaning Bowl
>>>
>>> Please confirm the picture what you have received. Customer advised that
>>> during collection it  was mentioned as Milk formula however she yet sent
>>> only the steamer blender.
>>>
>>> Send me the picture what we have received.
>>>
>>> Regards,
>>> Alina
>>>
>>> On Tue, Jun 9, 2020 at 3:19 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Hi Alina,
>>>>
>>>> In the subject order mention why there are 3 CRA's for the same order
>>>> and item?
>>>>
>>>>   CRA_AR_RE12313 but CRA is Pending
>>>>   CRA_AR_RE11991 but CRA is closed
>>>>
>>>>
>>>> We received only CRA_AR_RE 11931but is closed.
>>>>
>>>> Please advise.
>>>>
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Sun, Jun 7, 2020 at 4:16 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Umang,
>>>>>
>>>>> The returns V2 tracker does mentioned that its been cancelled ,
>>>>> however I am going by what the customers are complaining about
>>>>>
>>>>> Denmark 's notes clearly mention that the item was received for vendor
>>>>> communication.
>>>>>
>>>>> Request you to please advise the team to update the correct
>>>>> information on the Tracker.
>>>>>
>>>>> With regards to the items she used to free set so please advise if I
>>>>> can give her a replacement of just the machine. Waiting for your reply.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 7, 2020 at 11:57 AM Umang Mehrotra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Alina,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please refer the returns V2.0 tracker for the below mentioned CRA
>>>>>> where it is clearly mentioned that the collection is closed.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Umang Mehrotra
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Mohamed Magdy [mailto:[email-masked]]
>>>>>> *Sent:* Sunday, June 7, 2020 11:41 AM
>>>>>> *To:* Alina D'Souza <[email-masked]>; Umang Mehrotra <
>>>>>> [email-masked]>
>>>>>> *Cc:* Mostafa saad <[email-masked]>; Denmark A <
>>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>>> customer care <[email-masked]>; Ekta Jesswani <
>>>>>> [email-masked]>; Asad <[email-masked]>
>>>>>> *Subject:* Re: Order #600830550 URGENT COLLECTION
>>>>>>
>>>>>>
>>>>>>
>>>>>> +Umang Mehrotra <[email-masked]> ..FYA
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 6, 2020 at 1:19 AM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Mostafa / Denmark,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please confirm what item has been received from the customer.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Customer claims she sent us only the machine as its faulty did not
>>>>>> send us the Pop Ups Freezer Pots & Tray x 4 + Cool & Mash Weaning
>>>>>> Bowl
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please confirm we can get the item replaced from the vendor
>>>>>> CRA_AR_RE12313
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> 600830550
>>>>>>
>>>>>> TC-B-TT62
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1008648>
>>>>>>
>>>>>> Tommee Tippee Quick Cook Baby Food Steamer Blender + Pop Ups Freezer
>>>>>> Pots & Tray x 4 + Cool & Mash Weaning Bowl
>>>>>>
>>>>>>
>>>>>>
>>>>>> Date -
>>>>>>
>>>>>> 24-Apr-2020
>>>>>>
>>>>>> Shipped - Delivery 5th May
>>>>>> What happened - Damaged Video Attached, customer used the bowl and pot
>>>>>> When customer reached out to Mumwz - May 5th
>>>>>> What he described - Web in the machine and waiting for replacement
>>>>>> What was done - Customer claims item collected. Warehouse mentioned
>>>>>> on collection Tracker not collected
>>>>>>
>>>>>>
>>>>>>
>>>>>> Item was purchased on sale for 598.88. However customer used the
>>>>>> free items.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please confirm if collected and can be replaced.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Alina
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, May 19, 2020 at 5:26 PM Sujan Raj <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Alina,
>>>>>>
>>>>>>
>>>>>>
>>>>>> This customer is not responding and the location is not complete
>>>>>> please provide us the complete location and the available number of this
>>>>>> customer.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>> Sujan Raj,
>>>>>>
>>>>>> Mobile : +971506855826
>>>>>>
>>>>>> Email : [email-masked]
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, May 19, 2020 at 4:44 PM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Is this collected
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Alina
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, May 18, 2020 at 9:43 AM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> @Sujan Raj <[email-masked]>  Please check and give us the
>>>>>> status for this order.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> Mostafa Saad
>>>>>>
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, May 18, 2020 at 9:39 AM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Mostafa and Eugene,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Arrange urgent collection pls
>>>>>>
>>>>>>
>>>>>>
>>>>>> Order #600830550
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Shipping Address*
>>>>>>
>>>>>> SHIP TOheba alhammadi
>>>>>> Alhaq Mosque
>>>>>> Sharjah
>>>>>> United Arab Emirates Map
>>>>>>
>>>>>> SHIP AREAAl Rahmania
>>>>>>
>>>>>> SHIP PHONE971568951451
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Alina
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>