Subject: Re: Order #600830550 URGENT COLLECTION
From: Denmark A <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, Asad <[email-masked]>, Mohamed Magdy <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Tue, 9 Jun 2020 16:57:44 +0400
List-Id: <ccteam.mumzworld.com>

Hi Alina,

Please see the below photo.

Regards,
Den mark

On Tue, Jun 9, 2020 at 4:54 PM Alina D'Souza <[email-masked]> wrote:

> Hi Denmark,
>
> Theres a confusion here. She kept the :Tommee Tippee Closer to Nature
> Perfect Prep Milk Formula Machine - White + Filter
>
> Customer claims that she sent only the Sku :TC-B-TT62
> Name :Tommee Tippee Quick Cook Baby Food Steamer Blender + Pop Ups Freezer
> Pots & Tray x 4 + Cool & Mash Weaning Bowl
>
> Please confirm the picture what you have received. Customer advised that
> during collection it  was mentioned as Milk formula however she yet sent
> only the steamer blender.
>
> Send me the picture what we have received.
>
> Regards,
> Alina
>
> On Tue, Jun 9, 2020 at 3:19 PM Denmark A <[email-masked]> wrote:
>
>> Hi Alina,
>>
>> In the subject order mention why there are 3 CRA's for the same order and
>> item?
>>
>>   CRA_AR_RE12313 but CRA is Pending
>>   CRA_AR_RE11991 but CRA is closed
>>
>>
>> We received only CRA_AR_RE 11931but is closed.
>>
>> Please advise.
>>
>>
>> Regards,
>> Den mark
>>
>> On Sun, Jun 7, 2020 at 4:16 PM Alina D'Souza <[email-masked]> wrote:
>>
>>> Hi Umang,
>>>
>>> The returns V2 tracker does mentioned that its been cancelled , however
>>> I am going by what the customers are complaining about
>>>
>>> Denmark 's notes clearly mention that the item was received for vendor
>>> communication.
>>>
>>> Request you to please advise the team to update the correct information
>>> on the Tracker.
>>>
>>> With regards to the items she used to free set so please advise if I can
>>> give her a replacement of just the machine. Waiting for your reply.
>>>
>>>
>>>
>>> Regards,
>>> Alina
>>>
>>>
>>>
>>> On Sun, Jun 7, 2020 at 11:57 AM Umang Mehrotra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Alina,
>>>>
>>>>
>>>>
>>>> Please refer the returns V2.0 tracker for the below mentioned CRA where
>>>> it is clearly mentioned that the collection is closed.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Umang Mehrotra
>>>>
>>>>
>>>>
>>>> *From:* Mohamed Magdy [mailto:[email-masked]]
>>>> *Sent:* Sunday, June 7, 2020 11:41 AM
>>>> *To:* Alina D'Souza <[email-masked]>; Umang Mehrotra <
>>>> [email-masked]>
>>>> *Cc:* Mostafa saad <[email-masked]>; Denmark A <
>>>> [email-masked]>; Eugene Mugisa <[email-masked]>; customer
>>>> care <[email-masked]>; Ekta Jesswani <[email-masked]>; Asad <
>>>> [email-masked]>
>>>> *Subject:* Re: Order #600830550 URGENT COLLECTION
>>>>
>>>>
>>>>
>>>> +Umang Mehrotra <[email-masked]> ..FYA
>>>>
>>>>
>>>>
>>>> On Sat, Jun 6, 2020 at 1:19 AM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Mostafa / Denmark,
>>>>
>>>>
>>>>
>>>> Please confirm what item has been received from the customer.
>>>>
>>>>
>>>>
>>>> Customer claims she sent us only the machine as its faulty did not send
>>>> us the Pop Ups Freezer Pots & Tray x 4 + Cool & Mash Weaning Bowl
>>>>
>>>>
>>>>
>>>> Please confirm we can get the item replaced from the vendor
>>>> CRA_AR_RE12313
>>>>
>>>>
>>>>
>>>>
>>>> 600830550
>>>>
>>>> TC-B-TT62
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1008648>
>>>>
>>>> Tommee Tippee Quick Cook Baby Food Steamer Blender + Pop Ups Freezer
>>>> Pots & Tray x 4 + Cool & Mash Weaning Bowl
>>>>
>>>>
>>>>
>>>> Date -
>>>>
>>>> 24-Apr-2020
>>>>
>>>> Shipped - Delivery 5th May
>>>> What happened - Damaged Video Attached, customer used the bowl and pot
>>>> When customer reached out to Mumwz - May 5th
>>>> What he described - Web in the machine and waiting for replacement
>>>> What was done - Customer claims item collected. Warehouse mentioned on
>>>> collection Tracker not collected
>>>>
>>>>
>>>>
>>>> Item was purchased on sale for 598.88. However customer used the free
>>>> items.
>>>>
>>>>
>>>>
>>>> Please confirm if collected and can be replaced.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Alina
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, May 19, 2020 at 5:26 PM Sujan Raj <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Alina,
>>>>
>>>>
>>>>
>>>> This customer is not responding and the location is not complete please
>>>> provide us the complete location and the available number of this customer.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Warm Regards,
>>>>
>>>> Sujan Raj,
>>>>
>>>> Mobile : +971506855826
>>>>
>>>> Email : [email-masked]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, May 19, 2020 at 4:44 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> Is this collected
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Alina
>>>>
>>>>
>>>>
>>>> On Mon, May 18, 2020 at 9:43 AM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>> @Sujan Raj <[email-masked]>  Please check and give us the
>>>> status for this order.
>>>>
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> Mostafa Saad
>>>>
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, May 18, 2020 at 9:39 AM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Mostafa and Eugene,
>>>>
>>>>
>>>>
>>>> Arrange urgent collection pls
>>>>
>>>>
>>>>
>>>> Order #600830550
>>>>
>>>>
>>>>
>>>> *Shipping Address*
>>>>
>>>> SHIP TOheba alhammadi
>>>> Alhaq Mosque
>>>> Sharjah
>>>> United Arab Emirates Map
>>>>
>>>> SHIP AREAAl Rahmania
>>>>
>>>> SHIP PHONE971568951451
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Alina
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>