Subject: Re: Extra Charge - 100131645_2 // awb: 5682676182
From: Taqwa Ali <[email-masked]>
To: Eugene Mugisa <[email-masked]>, Zubair Wahid <[email-masked]>, Tariq Alkhiat <[email-masked]>
Cc: Abdulrahman Alafaliq <[email-masked]>, Radwa Ali <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Mahmoud Omar <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Shinette Grace Ochoa <[email-masked]>
Date: Tue, 9 Jun 2020 16:15:04 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team

Kindly update the order since 9-Apr

Please contact the CM on this Number : 966535677655

Regards
Taqwa

On Thu, May 21, 2020 at 7:49 PM Eugene Mugisa <[email-masked]> wrote:

> + @Zubair Wahid <[email-masked]> @Hussain Firoz Miyagamwala
> <[email-masked]>
>
>
>
> Please check if its still in our facility.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Abdulrahman Alafaliq <[email-masked]>
> *Sent:* Thursday, May 21, 2020 5:36 PM
> *To:* Eugene Mugisa <[email-masked]>; Radwa Ali <[email-masked]>;
> Zubair Wahid <[email-masked]>
> *Cc:* Mahmoud Omar <[email-masked]>; Mary Anne Agapito <
> [email-masked]>; Tariq Alkhiat <[email-masked]>; customer
> care <[email-masked]>; Hussain Firoz Miyagamwala <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Shinette
> Grace Ochoa <[email-masked]>
> *Subject:* RE: Extra Charge - 100131645_2 // awb: 5682676182
>
>
>
> Hi,
>
>
>
> The shipment status is Pending Pickup. We have called the customer as well
> and she is not sure as well.
>
>
>
> *Regards,*
>
>
>
> *Abdulrhman AlAfaliq * | Managing Partner
> *BARQ EXPRESS (Naqel Ajel Co.*)
>
> Gernaata Square, First  Floor
> P.O. Box 15681, Riyadh 11454, Saudi Arabia,
>
> Mobile: +966 505 823338
>
> Landline: 920010614
>
> Email* : [email-masked] | https://barqexp.com
>
>
>
>
> *From:* Eugene Mugisa [mailto:[email-masked] <[email-masked]>]
>
> *Sent:* Thursday, May 21, 2020 2:55 PM
> *To:* Radwa Ali <[email-masked]>; Zubair Wahid <[email-masked]>;
> Abdulrahman Alafaliq <[email-masked]>
> *Cc:* Mahmoud Omar <[email-masked]>; Mary Anne Agapito <
> [email-masked]>; Tariq Alkhiat <[email-masked]>; customer
> care <[email-masked]>; Hussain Firoz Miyagamwala <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Shinette
> Grace Ochoa <[email-masked]>
> *Subject:* RE: Extra Charge - 100131645_2 // awb: 5682676182
>
>
>
> + @Abdulrahman Alafaliq <[email-masked]>
>
>
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Thursday, May 21, 2020 3:50 PM
> *To:* Zubair Wahid <[email-masked]>
> *Cc:* Eugene Mugisa <[email-masked]>; Mahmoud Omar <
> [email-masked]>; Mary Anne Agapito <[email-masked]>; Tariq
> Alkhiat <[email-masked]>; customer care <[email-masked]>;
> Hussain Firoz Miyagamwala <[email-masked]>; Ekta Jesswani <
> [email-masked]>; Shinette Grace Ochoa <[email-masked]>
> *Subject:* Re: Extra Charge - 100131645_2 // awb: 5682676182
>
>
>
> Hi zubair,
>
> The tracking number shows shipment information received on barq site.
>
> The Customer is saying Zajil called him and advised the shipment is with
> them and they are asking him to pay the amount.
>
> Please advise cause this is an order from April.
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, May 19, 2020 at 11:04 AM Zubair Wahid <[email-masked]>
> wrote:
>
> How was the customer asked to pay extra when Barq hasn't picked up this
> shipment? or am i missing something?
>
>
>
> Thanks
>
> Zubair
>
>
>
>
>
> On Mon, May 18, 2020 at 7:17 PM Eugene Mugisa <[email-masked]>
> wrote:
>
> + @Zubair Wahid <[email-masked]>
>
>
>
> Please check
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Mahmoud Omar <[email-masked]>
> *Sent:* Monday, May 18, 2020 5:54 PM
> *To:* Radwa Ali <[email-masked]>; Mary Anne Agapito <
> [email-masked]>
> *Cc:* Tariq Alkhiat <[email-masked]>; customer care <
> [email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>;
> Eugene Mugisa <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Shinette Grace Ochoa <[email-masked]>
> *Subject:* RE: Extra Charge - 100131645_2 // awb: 5682676182
>
>
>
> Not yet still pending pickup .
>
>
>
> Best ,
>
>
>
> *From:* Radwa Ali [mailto:[email-masked] <[email-masked]>]
> *Sent:* Monday, May 18, 2020 3:59 PM
> *To:* Mary Anne Agapito
> *Cc:* Mahmoud Omar; Tariq Alkhiat; customer care; Hussain Firoz
> Miyagamwala; Eugene Mugisa; Ekta Jesswani; Shinette Grace Ochoa
> *Subject:* Re: Extra Charge - 100131645_2 // awb: 5682676182
>
>
>
> Hi All,
>
> Any updates on this ?
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, May 18, 2020 at 3:14 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> As per the customer, he was asked to pay 379 AED.
>
>
>
> May we ask what is it for?
>
>
>
> Please advise. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>