Subject: RE: Missing item - SO# 600858837_1
From: "Shajeeb" <[email-masked]>
To: "'Radwa Ali'" <[email-masked]>, "'lastmile'" <[email-masked]>, "'Outbound.fc'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'Mohit Caleb'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Asad'" <[email-masked]>, "'Shady Elgendy'" <[email-masked]>, "'Ashar Chalakkal'" <[email-masked]>
Date: Tue, 9 Jun 2020 15:18:09 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mohit,

Can you please check this case, Emirates post only received only piece from this shipment but showing two items in NS.

The customer is following up for the refund, we need to close this case on high priority basis.

 

Regards,

Shajeeb

From: Radwa Ali <[email-masked]> 
Sent: Tuesday, June 9, 2020 3:13 PM
To: lastmile <[email-masked]>; Outbound.fc <[email-masked]>
Cc: customer care <[email-masked]>; Asad <[email-masked]>; Shady Elgendy <[email-masked]>; Shajeeb Cheriyath <[email-masked]>
Subject: Re: Missing item - SO# 600858837_1

Hi All,

Whats the update on this?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f:1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMh> 

 

On Mon, Jun 8, 2020 at 3:14 PM Mostafa saad <[email-masked] <mailto:[email-masked]> > wrote:

Hello Radwa

We received only one box and we have already dispatched it to EM Post.

So please check with OB team 

Regards 

Mostafa Saad 

LM Supervisor at Mumzworld  

 

On Mon, Jun 8, 2020 at 1:32 PM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi Last mile and Outbound,

Please assist as this has been pending since teh 16th of May and the cst is following up.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f:1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMh> 

 

On Mon, Jun 1, 2020 at 9:37 AM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mostafa,

Please check and assist.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f:1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMh> 

 

On Sun, May 31, 2020 at 9:40 PM Usman Abbasi <[email-masked] <mailto:[email-masked]> > wrote:

Hi,

1pc shipment received and delivered to customer.

 

Regards

Usman

From: Radwa Ali <[email-masked] <mailto:[email-masked]> > 
Sent: Sunday, May 31, 2020 4:47 PM
To: lastmile <[email-masked] <mailto:[email-masked]> >; Usman Abbasi <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >
Subject: Missing item - SO# 600858837_1 

Hi All,

Please check this missing item case - Customer says she received 1 box. LFS shows 2 boxes.

Order # 600858837_1 

AWB # 1000006686132

Courier: Empost

Missing item:  Paradiso Toys 15Kg Sterile Playsand   

SKU:  BLTG-5425000338017

Picture of the missing item if available:

 

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f:1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMh> 

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