Subject: Re: Order #600843749 // ST-STIM070001-18 // Star Wars - Imperial Promotion Trolley Bag 18" // Missing Part
From: Denmark A <[email-masked]>
To: Talal Reslan - Simba Toys Middle East <[email-masked]>
Cc: Samran Iftikhar <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>
Date: Tue, 9 Jun 2020 14:33:11 +0400
List-Id: <ccteam.mumzworld.com>

Hi Talal,

The customer no longer needs the item they prepared to refund.

Thank you...

On Sun, Jun 7, 2020 at 11:50 AM Talal Reslan - Simba Toys Middle East <
[email-masked]> wrote:

> Dear team,
>
>
>
> Any update?
>
>
>
> Best regards,
>
>
>
> Talal Reslan
> Sales Coordinator
>
>
>
>
> Simba Toys Middle East FZE
> P.O. Box 61106
>
> Dubai  ·  UAE
>
> T    +971.4.880 99 80 (Ext. 222)
>
> M   +971.50.551 40 76
> F    +971.4.880 99 81
> E    [email-masked]
>
>
>
> <https://middleeast.simba-dickie-group.com/en/the-group/>  [image:
> signature_1279472639]
> <https://www.facebook.com/pg/simbatoysmiddleeast/posts/>  [image:
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> signature_1863323865]
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>
>
>
> Think before you print <http://thinkbeforeprinting.org/>
>
>
> ------------------------------
>
> SIMBA-DICKIE-GROUP GmbH • Hauptsitz Fürth • Amtsgericht Fürth HR A 5842 •
> GF: Michael Sieber, Florian Sieber, Manfred Duschl, Uwe Weiler
> ------------------------------
>
> Gemäß Artikel 13 der DSGVO, teilen wir Ihnen die Informationspflichten
> über folgenden LINK mit: Informationspflichten Kunden Lieferanten
> <https://dataprivacyb2b.simba-dickie-group.com/>
> In accordance with article 13 of the GDPR, we inform you about the
> information requirements via the following LINK: Information requirements
> customer suppliers <https://dataprivacyb2b.simba-dickie-group.com/>
>
> *Vertraulichkeitshinweis:* Diese E-Mail enthält vertrauliche und/oder
> rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat
> sind
> oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort
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>
> *From:* Talal Reslan - Simba Toys Middle East
> *Sent:* 04 June 2020 14:01
> *To:* Samran Iftikhar <[email-masked]>
> *Cc:* customer care <[email-masked]>; Denmark A <
> [email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>;
> Umang Mehrotra <[email-masked]>
> *Subject:* RE: Order #600843749 // ST-STIM070001-18 // Star Wars -
> Imperial Promotion Trolley Bag 18" // Missing Part
>
>
>
> Hi dear,
>
>
>
> Can you please check with the customer if they accept the canteen wit
> different design?
>
>
>
> Best regards,
>
>
>
> Talal Reslan
> Sales Coordinator
>
>
>
>
> Simba Toys Middle East FZE
> P.O. Box 61106
>
> Dubai  ·  UAE
>
> T    +971.4.880 99 80 (Ext. 222)
>
> M   +971.50.551 40 76
> F    +971.4.880 99 81
> E    [email-masked]
>
>
>
> <https://middleeast.simba-dickie-group.com/en/the-group/>  [image:
> signature_1279472639]
> <https://www.facebook.com/pg/simbatoysmiddleeast/posts/>  [image:
> signature_1969021567] <https://www.instagram.com/simbatoysmiddleeast/>  [image:
> signature_1477753325] <https://www.linkedin.com/company/453138/admin/>  [image:
> signature_1863323865]
> <https://www.youtube.com/channel/UCXaqRlDty7oMGOJdylJVuog?view_as=subscriber>
>
>
>
> Think before you print <http://thinkbeforeprinting.org/>
>
>
> ------------------------------
>
> SIMBA-DICKIE-GROUP GmbH • Hauptsitz Fürth • Amtsgericht Fürth HR A 5842 •
> GF: Michael Sieber, Florian Sieber, Manfred Duschl, Uwe Weiler
> ------------------------------
>
> Gemäß Artikel 13 der DSGVO, teilen wir Ihnen die Informationspflichten
> über folgenden LINK mit: Informationspflichten Kunden Lieferanten
> <https://dataprivacyb2b.simba-dickie-group.com/>
> In accordance with article 13 of the GDPR, we inform you about the
> information requirements via the following LINK: Information requirements
> customer suppliers <https://dataprivacyb2b.simba-dickie-group.com/>
>
> *Vertraulichkeitshinweis:* Diese E-Mail enthält vertrauliche und/oder
> rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat
> sind
> oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort
> den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie
> die unbefugte Weitergabe dieser Mail ist nicht gestattet.
>
> *Confidential Note:* This e-mail may contain confidential and/or
> privileged information. If you are not the intended recipient (or have
> received this
> e-mail in error) please notify the sender immediately and destroy this
> e-mail. Any unauthorised copying, disclosure or distribution of the material
> in this e-mail is strictly forbidden.
>
>
>
> *From:* Samran Iftikhar <[email-masked]>
> *Sent:* 03 June 2020 17:20
> *To:* Talal Reslan - Simba Toys Middle East <[email-masked]>
> *Cc:* customer care <[email-masked]>; Denmark A <
> [email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>;
> Umang Mehrotra <[email-masked]>
> *Subject:* Re: Order #600843749 // ST-STIM070001-18 // Star Wars -
> Imperial Promotion Trolley Bag 18" // Missing Part
>
>
>
> Dear Talal,
>
>
>
> Please respond.
>
>
>
> Your usual cooperation is appreciated.
>
>
>
> Regards
>
> Samran Iftakhar
>
>
>
> On Tue, May 26, 2020 at 1:18 PM Denmark A <[email-masked]> wrote:
>
> Hi Talal,
>
>
>
> Please see the photo attached for the request barcode.
>
>
>
>
>
>
>
>
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, May 26, 2020 at 12:33 PM Talal Reslan - Simba Toys Middle East <
> [email-masked]> wrote:
>
> Hi dear,
>
>
>
> Can you kindly share with us the barcode for the same.
>
>
>
> Best regards,
>
>
>
> Talal Reslan
> Sales Coordinator
>
>
>
>
> Simba Toys Middle East FZE
> P.O. Box 61106
>
> Dubai  ·  UAE
>
> T    +971.4.880 99 80 (Ext. 222)
>
> M   +971.50.551 40 76
> F    +971.4.880 99 81
> E    [email-masked]
>
>
>
> <https://middleeast.simba-dickie-group.com/en/the-group/>  [image:
> signature_1279472639]
> <https://www.facebook.com/pg/simbatoysmiddleeast/posts/>  [image:
> signature_1969021567] <https://www.instagram.com/simbatoysmiddleeast/>  [image:
> signature_1477753325] <https://www.linkedin.com/company/453138/admin/>  [image:
> signature_1863323865]
> <https://www.youtube.com/channel/UCXaqRlDty7oMGOJdylJVuog?view_as=subscriber>
>
>
>
> Think before you print <http://thinkbeforeprinting.org/>
>
>
> ------------------------------
>
> SIMBA-DICKIE-GROUP GmbH • Hauptsitz Fürth • Amtsgericht Fürth HR A 5842 •
> GF: Michael Sieber, Florian Sieber, Manfred Duschl, Uwe Weiler
> ------------------------------
>
> Gemäß Artikel 13 der DSGVO, teilen wir Ihnen die Informationspflichten
> über folgenden LINK mit: Informationspflichten Kunden Lieferanten
> <https://dataprivacyb2b.simba-dickie-group.com/>
> In accordance with article 13 of the GDPR, we inform you about the
> information requirements via the following LINK: Information requirements
> customer suppliers <https://dataprivacyb2b.simba-dickie-group.com/>
>
> *Vertraulichkeitshinweis:* Diese E-Mail enthält vertrauliche und/oder
> rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat
> sind
> oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort
> den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie
> die unbefugte Weitergabe dieser Mail ist nicht gestattet.
>
> *Confidential Note:* This e-mail may contain confidential and/or
> privileged information. If you are not the intended recipient (or have
> received this
> e-mail in error) please notify the sender immediately and destroy this
> e-mail. Any unauthorised copying, disclosure or distribution of the material
> in this e-mail is strictly forbidden.
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* 25 May 2020 16:31
> *To:* Talal Reslan - Simba Toys Middle East <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]>
> *Subject:* Order #600843749 // ST-STIM070001-18 // Star Wars - Imperial
> Promotion Trolley Bag 18" // Missing Part
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
> Also please give me your complete address and contact person to whom we
> will hand over the item.
>
>
>
> Comments :There are missing parts, there is no bottle and lunch box, the
> plastic one and the bag is so dusty from inside. There should be 5 pieces
> inside but only 3 pieces found. This is really not acceptable to do to a
> customer. Everything has to be checked
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Regards,
>
> Den mark
>
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