Subject: Re: Refund request for the assembly fees for 1 item in order 600841885
From: Ashley Fernandes <[email-masked]>
To: Anne D’souza <[email-masked]>, Amir Julkarnain <[email-masked]>, Support <[email-masked]>
Cc: Nessy <[email-masked]>, Mohammed Ali Naji Almahdi <[email-masked]>, customer care <[email-masked]>, Arif Farooq <[email-masked]>, Jamal Al Sirhi <[email-masked]>, Ekta Jesswani <[email-masked]>, Elena Skryabina <[email-masked]>
Date: Tue, 9 Jun 2020 13:11:05 +0400
List-Id: <ccteam.mumzworld.com>

Dear Anne,

Did we manage to get any update from the customer?

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE.

 <https://www.mumzworld.com/en/>

 <https://www.mumzworld.com/en/media-and-press>

On Wed, Jun 3, 2020 at 12:57 PM Ashley Fernandes <[email-masked]>
wrote:

> *Any update here?*
>
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
> UAE.
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Mon, Jun 1, 2020 at 5:36 PM Ashley Fernandes <[email-masked]>
> wrote:
>
>> Kindly check with the customer and advise here please.
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE.
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>> On Sat, May 30, 2020 at 10:34 AM Ashley Fernandes <[email-masked]>
>> wrote:
>>
>>> ++ @Shinette Grace Ochoa <[email-masked]> @Ekta Jesswani
>>> <[email-masked]>
>>>
>>> Kindly please check with the customer and advise here.
>>>
>>> Thanks and Regards,
>>>
>>> *Ashley Fernandes*
>>>
>>> Logistics Executive
>>>
>>>
>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>> mumzworld.com
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>> On Sat, May 30, 2020 at 8:54 AM Nessy <[email-masked]> wrote:
>>>
>>>>
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> With regards to the above mentioned order number, customer tried to fix
>>>> the playhouse *(structure was built without screwing)*, but our team
>>>> completed the installations for 2 items (Kidkraf Lindale Playset / Swingset
>>>> & Kidkraft Fairmeadow).
>>>>
>>>>
>>>>
>>>> If the customer asked for a refund, they shouldn’t have asked us to
>>>> assemble and fix properly the Playhouse. Please check with the customer
>>>> again.
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> Best Regards
>>>>
>>>>
>>>>
>>>> NESSY LANDICHO
>>>>
>>>>
>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>
>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>
>>>>
>>>>
>>>>
>>>> <http://www.desertbeat.com/>
>>>> <http://www.desertbeat.com/>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mohammed Ali Naji Almahdi [mailto:
>>>> [email-masked]]
>>>> *Sent:* Friday, May 29, 2020 1:06 AM
>>>> *To:* Ashley Fernandes
>>>> *Cc:* Nessy; customer care; Arif Farooq; Jamal Al Sirhi; Elena
>>>> Skryabina
>>>> *Subject:* Re: Refund request for the assembly fees for 1 item in
>>>> order 600841885
>>>>
>>>>
>>>>
>>>> Dear Ashley,
>>>>
>>>>
>>>>
>>>> The customer notified about this today.
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>>
>>>>
>>>> Mohammed
>>>>
>>>>
>>>>
>>>> On Thu, May 28, 2020 at 9:31 PM Ashley Fernandes <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Mohammed,
>>>>
>>>>
>>>>
>>>> I'll speak with the customer tomorrow to verify the same.
>>>>
>>>>
>>>>
>>>> Can you please confirm when was this refund request raised by the
>>>> customer?
>>>>
>>>>
>>>>
>>>> Thanks and Regards,
>>>>
>>>> *Ashley Fernandes*
>>>>
>>>> Logistics Executive
>>>>
>>>>
>>>>
>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>> mumzworld.com
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, May 28, 2020 at 10:17 PM Mohammed Ali Naji Almahdi <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear Nessy,
>>>>
>>>>
>>>>
>>>> As per the customer, they assembled the playhouse themselves but the
>>>> swingset/slide was assembled by the team.
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>>
>>>>
>>>> Mohammed
>>>>
>>>>
>>>>
>>>> On Thu, May 28, 2020 at 8:54 PM Nessy <[email-masked]> wrote:
>>>>
>>>>
>>>>
>>>> Hi Mohammed,
>>>>
>>>>
>>>>
>>>> Could you please double check with the customer as this item was
>>>> installed earlier in RAK.
>>>>
>>>>
>>>>
>>>> Let me know if you need further information. Thank you.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards
>>>>
>>>>
>>>>
>>>> NESSY LANDICHO
>>>>
>>>>
>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>
>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>
>>>>
>>>>
>>>>
>>>> <http://www.desertbeat.com/>
>>>> <http://www.desertbeat.com/>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mohammed Ali Naji Almahdi [mailto:
>>>> [email-masked]]
>>>> *Sent:* Thursday, May 28, 2020 9:04 PM
>>>> *To:* Ashley Fernandes
>>>> *Cc:* Nessy; customer care
>>>> *Subject:* Refund request for the assembly fees for 1 item in order
>>>> 600841885
>>>>
>>>>
>>>>
>>>> Dear Ashley,
>>>>
>>>>
>>>>
>>>> The customer for this order notified that they could not wait for the
>>>> team and assembled the following item by themselves:-
>>>>
>>>> Kidkraft - Fairmeadow Wooden Playhouse
>>>>
>>>>
>>>>
>>>> They are now requesting the assembly fees to be refunded.
>>>>
>>>>
>>>>
>>>> Could you please confirm if that would be possible.
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>>
>>>>
>>>> Mohammed
>>>>
>>>>